Head of Mea Services Hub

4 days ago

مصر, Egypt NOKIA Full time

**Family Description**

General Management (GM) contains leadership, general operations, and / or management of a business unit, multi-disciplinary team or business support function. Ensures the organisation runs effectively and efficiently. Provides a bridge between strategic vision and operational readiness. Contributes to the development and implementation of the business strategy.

**Subfamily Description**

General Management (GMA) contains Nokia's business results, leading a unit or function. Covers provision of the strategic vision as well as overall management and ensures performance and quality of own business area or function.

❖ Building Hub strategy with special focus on scarce technology capabilities and new product and

technology ramp up approach.

❖ Hiring skilled, result oriented and team player resources.

❖ Business orientation and drive for overall MEA business results through top notch delivery capability ramp

up.

❖ Business drive with Hub line management to achieve the regional goals from financials and transformation

point of view.

❖ Coaching & mentoring your team to enhance their performance, increasing self
- confidence and support

professional growth.

❖ Responsible for team capability development to meet business requirements.
- Contributes to development of concepts to determine professional direction of own organizational unit.
- Accountable for stream strategy within unit to achieve short
- and long-term results.
- Accountable for business performance including cost efficiency and optimisation for own business area.
- Is accountable for high quality of processes and standards (EG within own unit or function).
- Manages people and performance and invests necessary effort on development of direct and contract staff of a stream.
- Is accountable for resource supply planning, deployment capacity planning and competence development through competence inventory management and cross competence development across sub-streams.
- Ensures effective utilisation of resources.
- Responsible for attrition management and retention strategies.
- Drives cost saving programmes, maximum cost recharge for services provided.
- Accountable for risk management of overall global delivery scope to Global Delivery Management (GDM).
- Responsible for maintaining below performance indicators for a stream.
- Cost Baseline Adherence (CBA) - (Fixed Production Overhead (FPO) and Standard Production Cost (SPC)).
- Event-based Customer Satisfaction (EBCS) survey scores (related to remote delivery scope).
- Employee Engagement Index (EEI) and Attrition%.
- Efficiency target and operational non-financial KPIs.

**Impact**

Impact is short to medium term and influences business unit results and/or customer relationships. Accountable for setting function/program goals, managing cost performance and ensuring achievement through people and processes. Decisions and actions will normally impact business, program, project, function. Predominant authority for development of new products, processes, standards or operational plans based upon business strategy.

**Scope & Contribution**

**Innovation**

High degree of independence within agreed policies, targets and budgets. Problem solving generally requires research and creative thought. Develops and applies new, innovative approaches to complex or infrequently occurring problems. Formulates operational guidelines. Ensures immediate working environment encourages innovation.Stretches beyond comfort zone to support a variety of senior roles and deliver business value in changing business environments.

**Communication**

Operates mostly at the senior level of the business with a global mindset and in many different environments (e.g. outside of home country, new business unit/entity, different cultures).Negotiates and compromises to influence internal and external parties who may have conflicting objectives to accept concepts, practices and approaches.Requires communication with senior executive leadership ( internal / external) and creation of a collaborative working environment e.g. in engaging and inspiring manner

**Knowledge & Experience**

Management experience across several functional areas or businesses. Mastery of a specific professional discipline combining deep knowledge of theory and practice or expertise across several different disciplines within a function. Command of content of sub function. Recognised thought leader. Typically requires 10-12 years extensive relevant experience and/or a graduate / postgraduate equivalent degree. PhD degree would normally be expected in R&D stream.

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to crea

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