Operation and Support Engineer

**Role purpose**: Responsible to perform daily operations, on call duty activities, project activities, service optimization, deployment executions and service ramp up on the Global SharePoint collaboration platform. Services are deployed on complex corporate environments integrated with Local Platforms, Global Platforms and Platforms of...

Job Overview: Key Responsibilities: Respond to user inquiries and issues in a timely and professional manner. Assist in the implementation of operational processes and procedures. Provide general support to the Moniic operations team as needed. Qualifications: Excellent command of English, both written and verbal. Strong communication and interpersonal...

Log support tickets for issues encountered. - Escalate incidents to Level 2 support teams as necessary. **Personal Skills**: - Ability to convey information clearly and effectively to users and team members. - Aptitude for identifying issues and developing solutions promptly. - Ability to collaborate effectively within a team environment. **Technical...

The Role - We are looking for a dedicated support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. - To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. - Outstanding support engineers combine their IT...

We are looking for a dedicated senior support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with...

We are looking for a dedicated support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with...

**Votre rôle**: - Provide comprehensive support to IBO Customers via the Service Excellence Process, including handling customer inquiries, incident and change management, troubleshooting, and resolution- - Manage both proactive and reactive incidents, ensuring consistent and high-quality service delivery to customers- - Serve as the primary point of...

**Enterprise Network support engineer (H1)** **Department: Customer Care** **Role Profile**: - Represent the technical focal point for local customers along with our international partners customers. - Handle the day-to-day interactions related to fixed solutions trouble tickets (TT) received via different channels either calls or mails or automatically...

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...

**Job Title: Technical Support Engineer** **Department**: Technical Services** **Location**: Nasr City, Cairo** **Reports To**: Technical Support Manager** **Job Summary** ***Key Responsibilities** ***Technical Support**: ***: - **Provide**remote and on-site support** to clients for troubleshooting network and cybersecurity issues.**: - **Perform...

**Votre rôle**: - Troubleshooting and resolving issues related to Cloud infrastructure, networking, security, SAAS & PAAS. - Collaborating with cross-functional teams to escalate and resolve complex technical issues. - Monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency. - Contributing to the development of knowledge...

**Votre rôle**: The responsibilities will include but not limited to: - Provide L3 support for issues reported from L2 for multiple technologies, and act as a technical escalation point. - To coordinate directly with the vendors when needed to achieve fault resolution within SLA definitions. - To coordinate with the engineering team on the validation of...

**Votre rôle**: Role Purpose: knowledge retention (technical and customer) and enhancement in the team Act as the point of reference and mentor for the team Share experience and knowledge within the team Provide day-to-day guidance and coaching Guide the newcomers through their induction phase Technical knowledge and overall skills enhancement Create,...

**SEO (Search Engine Optimization)**: - This focuses on improving a website's organic (non-paid) ranking in search engine results. - It involves optimizing website content, structure, and technical aspects to make it more appealing to search engines. - **SEM (Search Engine Marketing)**: - This encompasses both SEO and paid advertising on search engines (like...

**Votre rôle**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

**Votre rôle**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...

Tagaddod is excited to announce our Winter Internship Program for 2025! We are currently seeking a Operations Engineer Intern to join our team. This internship will provide you with hands-on experience in operations engineering while working with a dynamic and innovative team. **Start Date: 1st of Feb, 2025** **Responsibilities**: - Assist with daily...

**Application Support Engineer**: **What to Expect**: - Develop and execute SQL queries to extract and manipulate data from databases. - Monitor and maintain web servers and API integrations, ensuring smooth functioning and responsiveness. - Collaborate with developers and cross-functional teams to identify and resolve technical issues. - Document technical...

**Votre rôle**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

**The Job in a Nutshell** As an Integration Support Engineer, your main responsibility will be to solve integration support problems and make sure that store partners can smoothly integrate with Mrsool in a complex technological environment. You will be responsible for providing L0 support required by the internal stakeholders and store partners, for any...