Enterprise Network Support Engineer
4 weeks ago
**Enterprise Network support engineer (H1)**
**Department: Customer Care**
**Role Profile**:
- Represent the technical focal point for local customers along with our international partners customers.
- Handle the day-to-day interactions related to fixed solutions trouble tickets (TT) received via different channels either calls or mails or automatically created by the system in a professional way considering resolution SL., setting priority for long durations TTs and repeated TTs.
- Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA.
- Act as “service manager” for high value customers.
- Provide the customers with a world class standard of support
- Accountable for monthly operational reports for different fixed solutions services.
- Work on shift basis.
-
Enterprise Network Engineer L2
3 days ago
القاهرة, Egypt IT Dynamics Group (ITD) Full timeEnterprise Network Engineer L2 will be responsible for the day-to-day tasks associated with network administration, engineering, troubleshooting, security, and design. This role is located in New Cairo and will involve working closely with cross-functional teams to identify and resolve network-related issues and implement technical solutions to meet business...
-
Network Security Engineer
4 days ago
القاهرة, Egypt axis Full timeMonitoring and alerting system configuration and administration to ensure 24/7 system health reporting to assigned engineers. Configuration and administration of network routers and switches. Installation, Configuration and administration of Web Application Firewalls. Configuration and administration of Root CA firewalls Configures firewalls, Web...
-
Senior Network Engineer
7 days ago
القاهرة, Egypt DeepSource Technologies Full time**Key Responsibilities**: - Design, implement, and optimize **network infrastructure** with a focus on **advanced routing, switching, and security**. - Lead troubleshooting efforts to resolve complex network issues efficiently. - Manage and secure **wireless networks**, ensuring high performance and reliability. - Develop **network architectures and...
-
Enterprise technical support
2 weeks ago
القاهرة, Egypt Jobzella.com Full timeKEY ACCOUNTABILITIES/DUTIES: - Provide the front line support for enterprise customers - 35% Daily - By taking the first call from Enterprise client, as well as the mail, investigating the issue and solving it. Breakdown customers complex requests, distribute it to other departments - Trouble shooting customers physical and logical problems - 25% Daily -...
-
Operation and Support Engineer
4 weeks ago
القاهرة, Egypt P2H Arabia Full time**Who we are**: P2H Inc. is a global software development and consulting company focused on complex, high-load, scalable web solutions for Enterprise and Government clients. Founded in 2006, P2H Inc. rapidly expanded globally. We have branches in the USA, Poland, Portugal, Ukraine, Saudi Arabia, and Nepal, providing extensive expertise and services across...
-
L3 Network Support Expert
2 weeks ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: **Key Responsibilities**: **Customer-Specific Network Support**: - Provide dedicated L3 support for a single key customer, focusing on network-related technologies. - Act as the technical escalation point for complex network incidents and service-impacting issues specific to the customer. - Directly engage with the customer’s vendors to...
-
Tm Network
2 weeks ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: Responsible for the development of network planning, design, implementation services maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing. Pre/Post...
-
(Tm) Network
2 weeks ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: Responsible for the development of network planning, design, implementation services maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing. Pre/Post...
-
L2 Network Security Engineer
4 weeks ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: Roles and Responsibilities: Network and Security Operations: Monitor, configure, and troubleshoot enterprise network and security infrastructure, including: Firewalls: Cisco ASA, FortiGate, Check Point, Palo Alto. Networking Devices: Cisco Core and Access Switches, Routers, Access Points, and Wireless Controllers. Load Balancers and DNS: F5...
-
Junior Network Security Engineer
5 days ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: Key tasks and responsibilities: - Troubleshooting and resolving high complexity customer faults. - Provide next level technical support for Level 1 Specialists. - When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve. - Perform service changes by assessing risk and implementing requests...
-
Tm Lead Network Security Engineer
2 weeks ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: Responsible for the development of network planning, design, implementation services Pre/Post sales consultant to Orange Enterprise clients. Validat Low Level and High-Level design of MLAN and Wide Area networks utilizing industry best practices Translate business outcomes to technical solutions Provide technical guidance and support to...
-
First Line Support Network Security Engineer
2 weeks ago
القاهرة, Egypt Orange Full time**Votre rôle**: **Job Purpose**: - To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive cases ensuring a professional and...
-
Network Engineer
1 week ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: **Our Mission**: Our main activity is to ensure that Networks Services provided to Orange Business and Orange Group internal customers meet or exceed established agreements (SLAs, OLAs, etc.). These networks include Datacenter, MSCs LANs, office LANs with wired and Wifi access, DMZs, INTERNET exits, Remote Access Services for employees and...
-
Senior Network Infrastructure Engineer
4 weeks ago
القاهرة, Egypt Giza Systems EG Full time**Server Administration (Windows & Linux)**: - Windows Server Management: Administer and manage Windows Server environments (2012-2022), including Active Directory, DNS, DHCP, Group Policy, IIS, and file services. - Linux Server Administration: Configure, maintain, and troubleshoot Linux-based servers (RHEL, Ubuntu, CentOS, etc.) across development,...
-
L2 Senior Network Security Engineer
4 weeks ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: Roles and Responsibilities: Network and Security Operations: Monitor, configure, and troubleshoot enterprise network and security infrastructure, including: Firewalls: Cisco ASA, FortiGate, Check Point, Palo Alto. Networking Devices: Cisco Core and Access Switches, Routers, Access Points, and Wireless Controllers. Load Balancers and DNS: F5...
-
Enterprise Applications Engineer Ii
2 weeks ago
القاهرة, Egypt Careem Full timeCairo, Egypt Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5...
-
Technical Support Engineer
4 weeks ago
القاهرة, Egypt Jadeer Full time**Job Title: Technical Support Engineer** **Department**: Technical Services** **Location**: Nasr City, Cairo** **Reports To**: Technical Support Manager** **Job Summary** ***Key Responsibilities** ***Technical Support**: ***: - **Provide**remote and on-site support** to clients for troubleshooting network and cybersecurity issues.**: - **Perform...
-
Network Security Engineer
2 weeks ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: - Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability. - Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management. - Resolve...
-
Network Security Engineer
2 days ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: The responsibilities will include but not limited to: - Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability. - Act as Second level of support and deliver different security services management aspects: incident, change, release,...
-
Fixed Network Design
2 weeks ago
القاهرة, Egypt Vodafone Full time**Role Purpose**: - To plan, design, and Implement Fixed & Mobile GWs Networks according to Vodafone group guidelines and technology best practice. - Handle advanced Implementation tasks including design and Configuration. - Review Team configuration changes to ensure successful Implementation to network changes with minimum impact. - Risk assessment for...