Senior Tech Support Engineer

4 weeks ago


القاهرة, Egypt Orange Business Full time

**Votre rôle**:
Role Purpose: knowledge retention (technical and customer) and enhancement in the team

Act as the point of reference and mentor for the team

Share experience and knowledge within the team

Provide day-to-day guidance and coaching

Guide the newcomers through their induction phase

Technical knowledge and overall skills enhancement

Create, validate and update technical documents and knowledge documents

Responsible for training delivery program (customer, technical, process)

Responsible for new customers’ and offers handover to operation

Responsible for overall team improvements, including customer support and autonomy improvement

**Votre profil**:
Educational Background

Bachelor Degree in telecommunication engineering or computer science

Professional Experience

Minimum of 2 year related work experience in customer technical support or similar organizations

**Le plus de l'offre**:
Skills Demonstrates a proactive and self-motivated approach to work
Excellent communication
Interpersonal, organizational and presentation skills
Fluent in English (French is a plus)
Good consulting and problem solving skills
Able to work efficiently and independently to meet deadlines
Able to understand complex customer infrastructure and good understanding of services offered
Ability to work under pressure and deal with multiple tasks
Solid knowledge on the Orange technologies and offers (certificates are a plus)
Goals driven with high sense of ownership

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI


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