IT Service Desk Analyst

Manage and prioritize service desk tickets, ensuring timely resolution and adherence to service level agreements (SLAs). - Escalate complex issues to the appropriate support teams or vendors, following established procedures. - Perform system upgrades, patches, and software installations as required. - Assist with user account management, including creating,...

**Role purpose**: To manage IT DE Service Desk support: All DE OPCO support -Handling the following service desk’s tasks as 1st line support through inbound and outbound calls and chat channel. - Ensuring Service Level Targets / Service Level Objectives within the SLA is met. - Measuring and Service Level Reporting for IT Services. - Own and manage the...

**Job Information**: Industry - RetailWork Experience - 1-3 yearsSalary - 6875City - Maadi ,CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11728- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application (Outlook, Printing, Scanning ) - Hardware Support (Printers, MFP, Desk Phones ) -...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

**Role purpose**: To manage IT Spain Service Desk support: All ES OPCO support -Handling the following service desk’s tasks for the Service Owner’s department via REMEDY including Problem Management, Incident Management, Change Management and Service Requests as well as interface with Spain market customers also SPOC between IT teams and business teams,...

**Role purpose**: - Operate and deliver world class services to Global Enterprises Customers (VGE footprint) - Managing DLM Day to day ordering, Pricing Update each Quarter, Monthly Billing report, Vendor management, Devices Forecast **Key accountabilities and decision ownership**: - Devices Forecast - Vendor management - Operation Support - Business...

Details Required Experience 4 - Department Customer Operations - Career LevelSenior Position Location Cairo **Skills**: Sql server Jira Linux Windows Bugs Reporting Web Testing Desktop Testing API testing Research Skills Analytical Skills MySQL Communication Problem Solving Security English Networks troubleshooting Technical Support customer...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

**About the role**: **Job Purpose**: Head of CSS is responsible to Develop the operational plan needed to support OCB customers’ transformation and Drive sustainable growth for the business; and to Lead the Service Desk team to Provide a best-in-class customer E2E cloud service experience. **Key Activities & Deliverables**: **Planning &...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

**Role purpose**: To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and...

**Role and Responsibilities**: - Actively participate in support queue calls, paying careful attention requirements and care of our clients - Open, track and close incident and request tickets - Perform daily system health checks, address issues and document results - Monitor and maintain systems performance and troubleshoot outages within specified SLA -...

**Job Information**: Industry - FMCG/Foods/BeverageField - InfrastuctureField / Area - Support ServicesJob Category - Technical SupportWork Experience - 1-3 yearsCity - Nasr CityState/Province - CairoCountry - EgyptZip/Postal Code - 11311- Design, set up, and maintain the organization's IT infrastructure, including networking, storage, servers, and cloud...

Company Overview: - Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional...

Company Overview: Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional...

Hiring the below job title for a well-known banking entity. **Front Desk Representative**: **As the first point of contact for the company, the Receptionist will ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.** **The Receptionist duties include offering administrative support across...

Are you a SEO/Traffic Analyst but you’ve always been hiding a Superhero under your clothes? We’re looking for a new addition to our Marketing team for WPMU DEV that will help us build a strong online presence. Ultimately, you should be familiar with current SEO techniques and tools, as well as Google Console, Google Analytics and Ahref + good knowledge...

**JOB TITLE: Helpdesk Analyst (Remote Automation Support Engineer)** **DEPARTMENT: HelpDesk** **REPORTING TO: Helpdesk Manager** **_Location : Egypt_** **PURPOSE OF POSITION** Supporting the current and upcoming Automation projects in the region and achieve SLA targets **KEY RESPONSIBILITIES** - Responsible for the first level support of customers and...

**Role Purpose**: Vodafone launched V by Vodafone in 7 markets across Europe - getting a jump start on the competition as the first offering of its kind within the consumer IoT space. Introducing a new range of smart devices for your home and on the go that lets you keep track of the things you care about, all from your smartphone. The CIOT Service Desk...