Client Service Analyst
3 days ago
**Job Information**:
Industry
- FMCG/Foods/BeverageField
- InfrastuctureField / Area
- Support ServicesJob Category
- Technical SupportWork Experience
- 1-3 yearsCity
- Nasr CityState/Province
- CairoCountry
- EgyptZip/Postal Code
- 11311- Design, set up, and maintain the organization's IT infrastructure, including networking, storage, servers, and cloud platforms.
- Monitor and analyze system performance to optimize speed, security, and efficiency.
- Troubleshoot and resolve complex infrastructure-related issues, providing technical support to other IT teams and end-users.
- Manage backup, security, and disaster recovery planning to ensure data integrity and business continuity.
- Collaborate with vendors and suppliers to ensure optimal infrastructure service delivery and support.
- Develop and maintain detailed documentation, system guidelines, and technical specifications.
- Actively participate in infrastructure-related projects, including new installations, migrations, and upgrades.
- Stay current with emerging technologies and industry trends to recommend and implement strategic upgrades.
- Collaborate with cross-functional teams to understand business requirements and propose infrastructure solutions that support organizational goals.
- Good knowledge for PowerAPPS and PowerBI.
- Managing multiple projects across site for new IT systems.
- Supporting CPS initiatives such as manufacturing transformation & Supply Chain transformation from the IT standpoint
- Formal creator for PO.
- Managing vendors and contractors within projects lifetime to ensure effective cost & scope management, achieving within agreed SLA.
- Liaising with engineering department on installation of new production systems, assisting with IT technical aspects of their projects.
- Initiate improvements to business processes & operations through working with our customers and through new IT solution implementations.
- Ensure that Change management procedures are adhered.
- Upgrades to IT infrastructure are implemented in a controlled manner.
- Develop and maintain IT process and standards that catalogues IT services, information risk management, disaster recovery procedures, IT Business Continuity Planning, together with hardware and software asset and licensing management in line with IT Audit compliance
- Annual business plans submission & delivery for Leadership board team.
- Managing Security and monitoring systems (CCTV, Access control)
- Provide first & second line support for all IT desk side systems pertaining to our digital workplace.
- Ensure that all issues and requests are logged and reported and that resolution is fulfilled within agreed Service Level Agreements.
- All aspects of IT governance must be maintained ,Information Protection Policy and strict desktop software licence compliance.
- Proactively work with the Service Desk to ensure that SLA targets are achieved
- Develop and build proactive IT monitoring and data collection capability to capture and generate automated system reports together with the creation of visual dashboard to share key metrics with the business.
- Provide support and life cycle management (LCM) for IT infrastructure, to include:
- Mobile Devices (Smartphones / WMRF Handheld / Tablets etc.)
- Desktop and laptop PCs
- Communications and printer’s infrastructure
- Ensure that Change management procedures are adhered to and that all changes / upgrades to IT infrastructure are implemented in a controlled manner and that IT Asset registers are updated as required. Provide backup as required to Technology Services team on infrastructure.
- The authorized person from CPS Cairo Egypt Company to deal with Vodafone including communications, trouble shooting and lines arrangement.
- Ensure compliance with and awareness of IT Corporate Standards.
**Requirements**:
- Experience with Linux, Azure, SQL and Power BI.
- Excellent command of English.
**Benefits**:
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