Tech Strategic Customer Support Supervisor

Egypt, Cairo - Office - Shift work - Middle - We are seeking a dynamic and experienced Customer Support Supervisor to join our team in Egypt, focusing on serving the MENA region. In this role, you will lead a team of support representatives, ensuring exceptional customer service delivery and maintaining high standards of customer...

**About the role**: **Job Purpose**: The Customer Tech Support Expert is responsible for technical and overall skills enhancement of the team. Owns the technical incident resolution and change implementation withing the team, works closely with stakeholders on enhancement of the technical delivery provided by the team. **Key Activities & Deliverables**: -...

**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

Egypt, Cairo - Office - Shift work - Middle - Now we are looking for a Customer Service Supervisor, who will be responsible for the MENA region. If you have supervisory experience in Customer Service we are waiting for your CV! **Tasks and duties are to**: - Helping and solving appeals of users; - Translation of texts; - Training and hiring new agents; -...

Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

**Company Description** ALFA Tech is a leading provider of top quality Electrical Equipment and Devices Trade products in Egypt. Established in 2008 in 6th of October, ALFA Tech is a trusted source of brands such as Schneider, Siemens, AECO, and Elsewedy Electric. The company is dedicated to building long-term partnerships with customers by providing...

**Position Description/Summary**: USAID/Egypt is in the process of designing a new multiyear activity to support the Government of Egypt (GOE)’s climate readiness of the water and wastewater sector to ensure sustainable and quality service delivery. Specifically, this activity seeks to enable resilience of utilities by supporting a set of complementary...

### Job Summary: I. Native or equivalent (interpreted as CEFR level C1 or better) German language and basic English skills in writing and speaking to understand documentation and log accurately in the Customer systems, 2]Optimistic, friendly, positive and self-motivated personality, 3]Ability to work in team, 4]Service oriented profile and with a focus on...

Callnovo is a Professional Contact Center with over 20 years experience in the BPO industry. We are seeking a dedicated and skilled English Tech Support Agent to join our team at Callnovo. As a full-time CSR, you will be responsible for providing support to customers regarding post-sales issues related to various brands and models of mini PC products. This...

**Key Accountabilities**: - Overview - 1. Strategic Program Management: - Develop and execute strategic initiatives aligned with organizational goals. - Coordinate cross-functional teams to ensure successful program implementation. - Monitor and report on the progress of strategic programs. - 2. Culture Transformation: - Lead cultural change initiatives to...

Teleperformance Egypt objective is to prepare employees to become leaders: from agents to supervisors, from supervisors to coordinators, and, finally, from coordinators to managers. The JUMP! program is based on a training program that offers technical and behavioral training, as well as personal development plans. Tasks - Handle customer complaints,...

Supervisor, Desktop Support **Desktop Support Supervisor - Cairo** Bringing smiles is what we do at TTECfor you and the customer. As a Desktop Support Supervisor working onsite in Cairo, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. **What...

**Finance Administrator** Required work experience: not required Full-time, remote work **Who are we?** Touch Support is a multinational Business Process Optimization company based in the United States. We have over 400 employees in the United States and Europe, and we are rapidly expanding our Account receivables and Account payable teams to work with...

(Remote Work - Located IN EGYPT) Job Responsibilities: - Provide technical support and help with billing queries for customers located in USA, CA, UK, AU and NZ. - Create, manage, and follow up on customer tickets until they are resolved. - Record all activities using our current CRM to enhance visibility. - Follow our current internal customer success...

**Who We Are** Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...

**Who Are We**❓ - W_e Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...

Attention all tech enthusiasts and customer service champions! Sutherland Cairo is seeking individuals with a passion for technology and an unwavering commitment to customer satisfaction to join our team in several exciting positions: 1- Technical Support Associates 2- Retention Services Agents **Benefits**: - Highest net salary in the market (starting...

**Position Description/Summary**: USAID/Egypt is in the process of designing a new multiyear activity to support the Government of Egypt (GOE)’s climate readiness of the water and wastewater sector to ensure sustainable and quality service delivery. Specifically, this activity seeks to enable resilience of utilities by supporting a set of complementary...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

About the opportunity As a Supervisor of logistics operations, you will report to the vendor & onboarding manager and monitor, analyze, improve and vendor performance of our country targets and key performance indicators. In doing so, you will work closely with the regional and local logistics teams to ensure our operations are efficient, effective and...