Tech Strategic Customer Support Supervisor

Egypt, Cairo - Office - Shift work - Middle - We are seeking a dynamic and experienced Customer Support Supervisor to join our team in Egypt, focusing on serving the MENA region. In this role, you will lead a team of support representatives, ensuring exceptional customer service delivery and maintaining high standards of customer...

**About the role**: The Customer Tech Support Expert is responsible for technical and overall skills enhancement of the team. Owns the technical incident resolution and change implementation withing the team, works closely with stakeholders on enhancement of the technical delivery provided by the team. **Key Activities & Deliverables**: - Acts as...

The Customer Tech Support Expert is responsible for technical and overall skills enhancement of the team. Owns the technical incident resolution and change implementation withing the team, works closely with stakeholders on enhancement of the technical delivery provided by the team. **Key Activities & Deliverables**: - Acts as technical escalation level...

**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

Egypt, Cairo - Office - Shift work - Middle - Now we are looking for a Customer Service Supervisor, who will be responsible for the MENA region. If you have supervisory experience in Customer Service we are waiting for your CV! **Tasks and duties are to**: - Helping and solving appeals of users; - Translation of texts; - Training and hiring new agents; -...

**Key Accountabilities**: - Overview - 1. Strategic Program Management: - Develop and execute strategic initiatives aligned with organizational goals. - Coordinate cross-functional teams to ensure successful program implementation. - Monitor and report on the progress of strategic programs. - 2. Culture Transformation: - Lead cultural change initiatives to...

Teleperformance Egypt objective is to prepare employees to become leaders: from agents to supervisors, from supervisors to coordinators, and, finally, from coordinators to managers. The JUMP! program is based on a training program that offers technical and behavioral training, as well as personal development plans. Tasks - Handle customer complaints,...

**Company Description** ALFA Tech is a leading provider of top quality Electrical Equipment and Devices Trade products in Egypt. Established in 2008 in 6th of October, ALFA Tech is a trusted source of brands such as Schneider, Siemens, AECO, and Elsewedy Electric. The company is dedicated to building long-term partnerships with customers by providing...

Callnovo is a Professional Contact Center with over 20 years experience in the BPO industry. We are seeking a dedicated and skilled English Tech Support Agent to join our team at Callnovo. As a full-time CSR, you will be responsible for providing support to customers regarding post-sales issues related to various brands and models of mini PC products. This...

Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

1+ years of account management, project or program management or buying experience - Bachelor's degree - Experience using analytical specific tools such as Google Analytics, SQL or HTML Amazon Vendor Services (AVS) is a set of exclusive services aimed at building mutually beneficial growth through the delivery of targeted strategic improvements on the...

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

Attention all tech enthusiasts and customer service champions! Sutherland Cairo is seeking individuals with a passion for technology and an unwavering commitment to customer satisfaction to join our team in several exciting positions: 1- Technical Support Associates 2- Retention Services Agents **Benefits**: - Highest net salary in the market (starting...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

About the opportunity As a Supervisor of logistics operations, you will report to the vendor & onboarding manager and monitor, analyze, improve and vendor performance of our country targets and key performance indicators. In doing so, you will work closely with the regional and local logistics teams to ensure our operations are efficient, effective and...

*Bachelor's Degree *2-4 year of experience in a similar/relevant job *Excellent Excel Skills *Good Analytical Skills Amazon Vendor Services (AVS) is a set of exclusive services aimed at building mutually beneficial growth through the delivery of targeted strategic improvements on the business inputs. Key job responsibilities AVS will support Vendor...

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. Account Executive, Tech & Dev, MEA At Skillsoft, we are all about making work matter. We believe every...

**About the role**: ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Acts as Knowledge management keeper. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the...

Bachelor's Degree - 2-4 year of experience in a similar/relevant job *Excellent Excel Skills - Good Analytical Skills - Increasing the vendor selection - Improving the discoverability of the vendor products on Amazon - Improving the content of the vendor product detail pages Supporting the vendor at executing a deal strategy - Helping the vendor to secure...

**Sales Supervisor (Remotely)** **Roles & Responsibilities** We are looking for a high-performing Sales Supervisor to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the...