Customer Tech Support Expert

2 days ago


مصر, Egypt Orange Business Full time

**About the role**:
¦ Provide a professional first technical point of contact for the customer

¦ Acts as technical escalation level within the team.

¦ Acts as Knowledge management keeper.

¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.

¦ Provide updates as needed to the customer in order to meet performance objectives.

¦ Perform technical escalations in line with company procedure.

¦ Liaise and refer issues to correct/relevant entities internally and externally..

¦ Undertake any other reasonable task as assigned.

¦ Ability to build relationships with peer and management levels both with clients and the company management

¦ Proactive, self-motivated and determined attitude.

**About you**:

- CCNP level - certified
- 2+ years of experience
- Strong Networks Routing and Switching knowledge, skills, troubleshooting and configuration
- Very strong SDWAN knowledge, skills, troubleshooting and configuration. Including service design (Gateways, Vmanage, Vsmart, vEdge, capabilities, models, etc..)
- Z-scaler (DBO+LBO) tunnel (IPSEC+GRE) connectivity + interconnectivity with Security

**Additional information**:
- Plus:
- Security knowledge and skills:

- SSL
- Z-scaler Security

**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular



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