English-speaking Tech Support Agent for E-commerce

5 days ago


مصر, Egypt Callnovo Full time

Callnovo is a Professional Contact Center with over 20 years experience in the BPO industry. We are seeking a dedicated and skilled English Tech Support Agent to join our team at Callnovo. As a full-time CSR, you will be responsible for providing support to customers regarding post-sales issues related to various brands and models of mini PC products. This role requires excellent communication skills in English

**Responsibilities**:

- Address post-sales issues and provide appropriate solutions or assistance.
- Conduct follow-up calls to customers who missed previous calls or require further assistance.
- Resolve customer issues promptly and provide excellent service to solicit positive reviews.
- Maintain accurate work orders and promptly report critical bulk issues to the domestic team.
- Collaborate with team members to continuously improve customer service processes.

**Requirements**:

- Good learning ability and strong stability to handle customer inquiries effectively.
- Excellent English speaking ability with clear pronunciation and effective verbal communication skills.
- Minimum of 1 year of experience in customer service.
- Previous e-commerce working experience is preferred.
- Able to support US time as working time

Benifit:

- Work from home

Pay: E£15,000.00 - E£20,000.00 per month

Application Question(s):

- Can you speak fluent English without accent?
- Did you supported US timezone before? If so, what was your previous shift?
- What is your current work status? When are you able to start work with us?
- Are you satisfied to accept a Freelance contract, which only pay you hourly rate, no other compensation package.
- Do you have any Tech support experience? If yes, what product did you worked with before?
- Do you have any Ecommerce experience?



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