Customer Service Supervisor

4 months ago


مصر, Egypt inDrive Full time

Egypt, Cairo
- Office
- Shift work
- Middle
- Now we are looking for a Customer Service Supervisor, who will be responsible for the MENA region. If you have supervisory experience in Customer Service we are waiting for your CV

**Tasks and duties are to**:

- Helping and solving appeals of users;
- Translation of texts;
- Training and hiring new agents;
- Supervise and monitor the activities of agents;
- Control the compliance of agents with production discipline;
- Prepare reports on the quality of work;
- Answering questions from staff and providing guidance and feedback;
- Devise ways to optimize procedures and keep staff motivated.

**You will be a good fit for our team if you**:

- Developed communication skills;
- Fluent in Arabic, and English;
- Knowledge Russian language would be an advantage;
- Competent verbal and written communication;
- The initiative, independence, focus on the result, the ability to bring things to a close;
- Ability to work with large amounts of information, multi-tasking;
- Organizational skills;
- Management skills;
- Friendliness, tactfulness, and resistance to stress;
- Assiduity, patience;
- Work experience in a similar position;
- Willingness to travel.

**What do we offer**:

- The probation period for 3 months;
- Initial training;
- Working hours: shift work from 8:00 am to 8:00 pm and 8:00 pm to 8:00 am, 2 days on and 2 days off.
- We offer you all the conditions for professional and personal growth with a rapidly growing tech company.- Your resume will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.- If you receive no feedback it means that currently there are no suitable vacancies for you.


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