Customer Tech Support Expert

**About the role**: The Customer Tech Support Expert is responsible for technical and overall skills enhancement of the team. Owns the technical incident resolution and change implementation withing the team, works closely with stakeholders on enhancement of the technical delivery provided by the team. **Key Activities & Deliverables**: - Acts as...

**About the role**: ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Acts as Knowledge management keeper. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the...

Company Description Khazna was founded in 2019 with a mission to improve the financial well-being of 20M+ underbanked Egyptians, who have little access to formal financial services by providing access to convenient, effective and secure smartphone based financial services. We are consistently on the lookout for rock stars to help us solve for financial...

Job Description & Specification: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to...

**About the role**: Key Tasks and Responsibilities: - Provide level 3 network support, to all network related incidents (SDWAN, WAN, LAN, WLAN, etc.) to global incident management teams. - Responsible for all operational faults/crisis for all customers supported by OBS, acting as highest operational technical escalation level - Responsible for fault...

**Responsibilities** - Design, build, configure, monitor, change management, and support the Interface component of the SAP Process Orchestration system. - Assist in the planning and designing of SAP Interface solutions across a variety of SAP and Non-SAP systems. - Propose solutions for technical architecture and design of SAP integration technology stack...

**Role Description**: - Lead / Collaborate with Engineering teams to build SRE culture, maintain development, staging and production systems. - Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement - Managing infrastructure reliability, scalability and security using SRE principles. -...

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

Attention all tech enthusiasts and customer service champions! Sutherland Cairo is seeking individuals with a passion for technology and an unwavering commitment to customer satisfaction to join our team in several exciting positions: 1- Technical Support Associates 2- Retention Services Agents **Benefits**: - Highest net salary in the market (starting...

Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

**Who We Are** Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...

About the job Financial Analysis Super - Decision Support (Tech & Support Functions) **Purpose of the job**: Analyze KPIs and revenue, validate offers and proposals, identifies and raises flag upon recognizing change in trend that may impact the segment revenue or profitability. **Duties and responsibilities**: 1. Receives budget input from the commercial...

**Job Number** 24059815 **Job Category** Food and Beverage & Culinary **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...

Nawy is a Prop-Tech Property Startup, We Offer Various Services To Our Customers Including Brokerage And Property Financing Services. The Property Financing Or The "Move Now, Pay Later" Service Is Allowing Hundreds Of Families To Immediately Move Into Their Dream Houses. We are on A Mission To Revolutionize The Real Estate Industry, We Promise To Help Each...

iSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is currently seeking a dedicated and knowledgeable Customer Support representative to join our team. As a Customer Support representative, you will play a crucial role in providing exceptional service to our students, parents, and...

Sutherland Cairo has launched the immediate hiring for our Flagship AT&T program This is for the tech savvys and problem solving oriented-technical minds You'll be responsible for aiding our customers with their service related technicalities and inquiries as Technical Support Associate The benefits we offer you: - Competitive net salary + Incentives -...

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Support Specialist who is ready to join us in creating a #CyberFit...

**Company**: MCV INDUSTRY ( egypt) - **Job Purpose**: Facilitate and coordinate technical assistance and support related to computer systems, hardware, or software Respond to queries, runs diagnostic programs, isolates problem, and determine and implement solution **Job Duties and Responsibilities**: - Maintain helpdesk support and resolve problems to the...

Senior Support Engineer - ACS - Core Database Expert-220005CI **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Preferred Qualifications** Advanced Services Engineers (ASE) provides support in the continuous operational improvement of Oracle environments. ASEs do this by leveraging...

Hiring for a big consultant company in Cairo: Portal Customer Support +2 years of #experience B2English fluency level