Service Manager

The Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achievedDefine service level agreements (SLA) related to contracted services and have an excellent understanding of the contractResponsible for the cost and quality of solutions delivered by the...

The Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achievedDefine service level agreements (SLA) related to contracted services and have an excellent understanding of the contractResponsible for the cost and quality of solutions delivered by...

Understanding business cycles of outsourcing and managed servicesManage demand from users on IT services , physical security and supervise the deliveryAssist in building and updating Service Catalogue to streamline the servicesEnsure the service operation is running smoothly and all incident are and recorded in a service ticketing systemCommunicate to...

Recognizing customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs.Assuring that the delivered services are in line with the performance Service Level Agreements (SLA’s) as defined in the customer services contracts.Assuring that all issues raised during the product lifecycle starting...

Job TitleService Delivery ManagerJob DescriptionAs a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and...

Responsibilities:• Ensuring the correct and proper delivery of customer support services to our customers.• Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness.• Take ownership of customers issues and follow problems through to resolution• Guide the sales and presales team...

Results: Lead the business of support (SMA) to increase financial results and customer satisfaction through developing performance measurements on which to monitor progress against key metricsManage the Support Services in term of P&LManage the SMA proposal (operationally and financially) focus on timely renewal and pricingManage commercially in cooperation...

Responsibilities: Ensuring the correct and proper delivery of customer support services to our customers. Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. Take ownership of customers issues and follow problems through to resolution Guide the sales and presales team in any projects...

Implement strategies to grow food-processing machinery business and market share. Set up meeting and visit existing and prospective customers in Egypt. Plans, coordinates and makes sales presentations. Proactively seek for and approach Greenfield customers and new market opportunities. Prepare discussion and visiting reports. Mechanical or electrical...

Implement strategies to grow food-processing machinery business and market share. Set up meeting and visit existing and prospective customers in Egypt. Plans, coordinates and makes sales presentations. Proactively seek for and approach Greenfield customers and new market opportunities. Prepare discussion and visiting reports. Mechanical or electrical...

Job TitleService Delivery ManagerJob DescriptionAs a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments.  Be responsible for customer satisfaction...

Responsibilty:Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without...

Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Maintaining accurate records and documenting all customer service activities and discussions.Managing the approved budget of the customer service department.

Our client is seeks an experienced rehabilitation nursing leader to join us as Chief Nursing Officer (CNO). We are a new 60-bed hospital that serves patients who are recovering from brain and spinal-cord injuries, amputations, complex orthopedic injuries, and other conditions. JOB SUMMARY:Directs and coordinates functions and activities of nursing...

Overseeing the day-to-day service operations within the region, ensuring processes run smoothly and efficiently.Maintaining team skills matrix and improving cross-product skills for high performing team members Reviewing and approving SOW, contracts, cost sheets, and project budgetsOwning and overseeing all program and service delivery aspectsMonitoring and...

Overseeing the day-to-day service operations within the region, ensuring processes run smoothly and efficiently.Maintaining team skills matrix and improving cross-product skills for high performing team members Reviewing and approving SOW, contracts, cost sheets, and project budgetsOwning and overseeing all program and service delivery aspectsMonitoring and...

Our client is seeks an experienced rehabilitation nursing leader to join us as Chief Nursing Officer (CNO). We are a new 60-bed hospital that serves patients who are recovering from brain and spinal-cord injuries, amputations, complex orthopedic injuries, and other conditions.JOB SUMMARY:Directs and coordinates functions and activities of nursing department...

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.Job SummaryWe are looking for a Services Sales Manager to join our team in Cairo, Egypt. As...

Customer Experience & Service Management Manager Leading and driving initiatives related to the company's Customer Experience strategy.Driving Voice of Customers initiatives and providing senior leadership with customer feedback, data, and insightsEnhancing the overall customer experience across all touchpointsCollaborating with cross-functional teams...

Responsibilities:You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.).You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various...