Service Manager
2 weeks ago
Responsibilities:
• Ensuring the correct and proper delivery of customer support services to our customers.
• Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness.
• Take ownership of customers issues and follow problems through to resolution
• Guide the sales and presales team in any projects pertaining warranty and operations and maintenance contracts in terms of pricing, selecting and designing the suitable solution.
• Taking ownership of customer service to increase the sales volume LoB Margins
• Responsible for the financial and commercial performance of delivered customer support services
• Ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness.
• Follow agreed Services processes and standards
• Act as escalation path for major and critical incidents to ensure service is restored urgently
• Ensure Vendors amp; suppliers fulfil their contractual obligations, especially regarding SLAs for incidents, root cause analysis, monitoring trends and problem resolution.
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Service Delivery Manager
1 month ago
Cairo, Egypt SSC Egypt Full timeUnderstanding business cycles of outsourcing and managed servicesManage demand from users on IT services , physical security and supervise the deliveryAssist in building and updating Service Catalogue to streamline the servicesEnsure the service operation is running smoothly and all incident are and recorded in a service ticketing systemCommunicate to...
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Service Delivery Manager
1 week ago
Cairo, Egypt Philips Cairo, Egypt Full timeRecognizing customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs.Assuring that the delivered services are in line with the performance Service Level Agreements (SLA’s) as defined in the customer services contracts.Assuring that all issues raised during the product lifecycle starting...
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Service Delivery Manager
1 week ago
Cairo, Cairo, Egypt Philips Full timeJob TitleService Delivery ManagerJob DescriptionAs a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and...
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Service Delivery Manager
2 weeks ago
Cairo, Egypt Philips Full timeJob TitleService Delivery ManagerJob DescriptionAs a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Â Be responsible for customer satisfaction...
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Service Delivery Manager
1 month ago
Cairo, Egypt Oracle Egypt Full timeResponsibilty:Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without...
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Marketing Services Manager
1 month ago
Cairo, Egypt Mondelez International Egypt Full timeStrategic sourcing for all Marketing Services (e.g. advertising/creative services, advertising production, brand PR, influencer marketing services, endorsements, brand activation, insights & analytics) for 1 or 2 Mondelēz Business Units (BUs) & 1 or 2 regional category responsibility (preferably Brand Activation) out of entire Mktg Services...
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Customer Service Manager
1 month ago
Cairo, Egypt orange egypt Full timeCreating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Maintaining accurate records and documenting all customer service activities and discussions.Managing the approved budget of the customer service department.
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Services Delivery Manager
1 month ago
Cairo, Egypt KnowledgeNet Full timeOverseeing the day-to-day service operations within the region, ensuring processes run smoothly and efficiently.Maintaining team skills matrix and improving cross-product skills for high performing team members Reviewing and approving SOW, contracts, cost sheets, and project budgetsOwning and overseeing all program and service delivery aspectsMonitoring and...
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Customer Experience Service Management Manager
1 month ago
Cairo, Egypt al futtiam Full timeCustomer Experience & Service Management Manager Leading and driving initiatives related to the company's Customer Experience strategy.Driving Voice of Customers initiatives and providing senior leadership with customer feedback, data, and insightsEnhancing the overall customer experience across all touchpointsCollaborating with cross-functional teams...
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Customer Service Manager
1 month ago
Cairo, Egypt Orange Business Services Egypt Full timeResponsibilities:You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.).You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various...
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Service Delivery Manager
1 month ago
Cairo, Egypt IDEMIA Full timeProvide technical guidance and expertise to team members in the successful implementation, configuration, and administration of operating systems, Oracle databases and application serversCollaborate with stakeholders, including project managers, system architects, and business analysts, to define project requirements, develop project maintenance plans, and...
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Service Management Specialist VOIS
1 month ago
Cairo, Egypt vodafone egypt Full timeConduct monthly governance meetings with suppliers• Escalation management related to suppliers and performance• Act as conduit for communication between internal teams and suppliers Performance Management:• Performance reporting review to assure supplier service performance• Issue identification and reporting driving...
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Contract SMA Service Manager
3 weeks ago
Cairo, Egypt SSC Egypt Full timeDelegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.Assisting with or performing administrative...
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Consultora ITIL Service Manager
1 month ago
Cairo, Egypt DXC technology Full timeDelegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.Assisting with or performing administrative...
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Management Services Administration Officer
4 weeks ago
Cairo, Egypt World Food Programme Egypt Full timeContribute to the Regional Bureau Annual Performance Plan (APP), by supporting the development of Administration unit workplan and implementation of policies, systems and procedures to support WFP strategic objectives.Assist in the identification of resources aimed at achieving efficiency, cost-effectiveness, and timeliness of service provision.Participate...
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Customer Service Manager
1 month ago
Cairo, Egypt Saba Eg Cairo, Egypt Full timeSupervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...
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Pmh Service Partner Manager
4 weeks ago
Cairo, Egypt SAP Full time**We help the world run better** **PMH Service Partner Manager** The Service Partner Manager is the orchestrator of the Partner Relationship. They are the main point of contact for building the Partner relationship with SAP and the central advisor to our PE Service Partners. They own the Partner relationship end to end and are responsible for coordinating...
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Customer Service Team Manager
1 month ago
Cairo, Egypt amazon egypt Full timeCustomer Service Team ManagerBasic Qualifications 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates.Demonstrated ability to build, develop and handle a group of peopleAbility to support Business and provide solutions to customer pain pointsAbility to handle complex and ambiguous scenariosAbility...
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Service Manager
4 weeks ago
Cairo, Egypt Talent Pal Full time**This role oversees project services, manages installations, leads a team, and addresses client issues. **Responsible for directing tasks, monitoring projects, managing contracts, and providing technical support. The role involves preparing reports, assessing training needs, and ensuring data security.** - Oversee the execution of installation and service...
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Service Manager
1 month ago
Cairo, Egypt Talent Pal Full timeJob Description This role oversees project services manages installations leads a team and addresses client issues. Responsible for directing tasks monitoring projects managing contracts and providing technical support. The role involves preparing reports assessing training needs and ensuring data security. Oversee the execution of installation and...