Services Delivery Manager

Understanding business cycles of outsourcing and managed servicesManage demand from users on IT services , physical security and supervise the deliveryAssist in building and updating Service Catalogue to streamline the servicesEnsure the service operation is running smoothly and all incident are and recorded in a service ticketing systemCommunicate to...

Responsibilty:Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without...

Job TitleService Delivery ManagerJob DescriptionAs a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and...

Job TitleService Delivery ManagerJob DescriptionAs a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments.  Be responsible for customer satisfaction...

Recognizing customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs.Assuring that the delivered services are in line with the performance Service Level Agreements (SLA’s) as defined in the customer services contracts.Assuring that all issues raised during the product lifecycle starting...

Provide technical guidance and expertise to team members in the successful implementation, configuration, and administration of operating systems, Oracle databases and application serversCollaborate with stakeholders, including project managers, system architects, and business analysts, to define project requirements, develop project maintenance plans, and...

Responsibilities:• Creating a pipeline and prioritization process for all business requests and divide them per domain and provide regular presentation / steering committees to relevant sector heads for alignment on progress and priority checks.• Accountable for the management and delivery of Change Requests E2E from Requirements preparation,...

As a Time Service Delivery Expert, you will be responsible to support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.This role reports directly into the Time...

Creating a pipeline and prioritization process for all business requests and dividing them per domain and providing regular presentation/steering committees to relevant sector heads for alignment on progress and priority checksAccountable for the management and delivery of Change Requests E2E from Requirements preparation, Resource Management, Stakeholders...

Responsibilities:• Creating a pipeline and prioritization process for all business requests and dividing them per domain and providing regular presentation/steering committees to relevant sector heads for alignment on progress and priority checks.• Accountable for the management and delivery of Change Requests E2E from Requirements preparation,...

Job DescriptionInitiate, develop, maintain, and deliver information technology industry best practices, standards, architectures, enterprise, and emerging technologies.Oversee the solutions implementation and delivery of software solutions.Guide business teams through their requirements and advice about software solutionsDefine the development and testing...

Responsibilities:Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales , IT & Marketing teams to achieve higher revenues and better customer experience.Conduct business Analysis & solution architecture to ensure logical connection and arrangements between...

This company is a leading provider of business A significant part of the IT Department is responsible for fleet mobility solutions and is located in Who are we looking for?We are looking for a Project Manager with technical background (overarching technical know-how, cloud architecture, data privacy and data protection), who will help us to roll out...

Customer Experience & Service Management Manager Leading and driving initiatives related to the company's Customer Experience strategy.Driving Voice of Customers initiatives and providing senior leadership with customer feedback, data, and insightsEnhancing the overall customer experience across all touchpointsCollaborating with cross-functional teams...

A software delivery manager coordinates and manages the software development process for specific software projects. The manager operates within a software development environment in software companies or virtually any type of company with software development resources. Project planning, scheduling, and performance are part of the responsibilities. Managing...

The ability to work together and cooperate with the work team.Proficiency in oral and written communication skills.Possessing creativity and devising appropriate solutions to problems.Flexibility and ability to face work pressures and challenges.Commercial awareness and understanding of business environments.

Job DescriptionDesign and own end-to-end the Last-mile unit costs strategy to meet both commercial requirementsManaging everything related to Nana’s last-mile delivery cycle, including in-house and partner teamsMaintain all HR-related aspects of the Last-mile fleet team including hiring new drivers nationwideDirectly responsible for designing and...

Responsibilities:You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.).You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various...

Basic qualifications 1 to 2 years of experience in Customer Service Experience with Microsoft Office, Outlook, Word and Excel Self-discipline, quick learning, diligence and proactivity Job summary The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on investigation of where a package is and how Amazon can...

Responsibilities:• Ensuring the correct and proper delivery of customer support services to our customers.• Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness.• Take ownership of customers issues and follow problems through to resolution• Guide the sales and presales team...