Services Delivery Manager

2 weeks ago


Cairo, Cairo, Egypt KnowledgeNet Full time
  • Overseeing the day-to-day service operations within the region, ensuring processes run smoothly and efficiently.
  • Maintaining team skills matrix and improving cross-product skills for high performing team members
  • Reviewing and approving SOW, contracts, cost sheets, and project budgets
  • Owning and overseeing all program and service delivery aspects
  • Monitoring and ensuring high customer satisfaction and expectations, addressing any significant service issues or complaints escalated within the region
  • Monitoring and achieving key performance indicators (KPIs) for the region regarding service delivery, response times, and customer satisfaction
  • Developing and managing the regional service budget, ensuring cost-effectiveness while maintaining service quality


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