Head of Technical Delivery

2 weeks ago

Cairo, Cairo, Egypt Giza Systems EG Full time
Lead the delivery of all technical delivery in projects and services activities related from a technical and business side.

  • Engage with the LoB management to develop a cohesive strategy for the growth of the LoB service across the different countries.
  • Guide the technical teams to work closely with the project manager to ensure projects experiences and clients' needs and expectations are fulfilled.
  • Participate in the review of: Systems Requirements Analysis, Systems
  • Deliver Specs, User Procedure Documents, and Training Documents.
  • Lead and manage the delivery of a high quality service to clients.
  • Work closely with the presales and the PM functions to make sure that experience is entrenched in future offers and tenders.
  • Investigate and develop potential service opportunity sales in coordination with the sales team and the project management.
  • Review and ensure that the projects in LoB are delivered in a manner that ensure a sustainable revenue.
  • Review and ensure assignment of the technical teams on all projects and opportunities.
  • Provide technical assistance to the PM project teams and might attend key Client meetings.
  • Ensure the quality and timeliness of service delivery to clients.
  • Ensure that the knowledge of all technical delivery is shared across the LoB and maintained for future reference.
  • Ensure efficient processes are implemented.
  • Work closely with the quality teams to ensure excellent quality experience for the client.
  • Ensure compliance with Giza Systems policies, process and procedures including HSSE.
  • Lead technical teams across regions.
  • Promote and foster a strong team culture and open and transparent communication.
  • Provide training and development opportunities and serve in mentoring role for team.

Personal Skills:

  • Excellent project management skills
  • Excellent communication and negotiation skills
  • Excellent technical report writing skills
  • Excellent command of English

Technical Skills:

  • Bachelor of Engineering with a specialization in Electronics, Communication, Mechatronics or Power Engineering.
  • Minimum 15 years of technical experience, 8 years of them in the field of low current, building automation & management systems.
  • Good practical experience in Multimedia, BMS low current, building automation & management systems & Security Systems
  • MBA is an asset
  • Excellent knowledge about SLA terms

Education:

Bachelor of Engineering with a specialization in Electronics, Communication, Mechatronics or Power

Job Details:

Job Location

Cairo, Egypt

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

Smart Solutions
Technical

Career Level

Management

Years of Experience

Min: 15 Max: 20

Degree

Bachelor's degree

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