Sales Program Team Leader

2 weeks ago


القاهرة, Egypt Genpact Full time

**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**

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**_In this role, you will be responsible for service delivery and people development and be a client focused problem solver with strong analytical and continuous improvement attitude._**

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**_Responsibilities:_**

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- **_Manage the day-to-day operations in accordance with requirements and SLAs. Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures. _**
- **_Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement _**
- **_Analytical bent of mind with the ability to root cause basis data and drive decisions _**
- **_Drive operations teams to deliver continuous improvement and productivity/quality gains _**
- **_Flag and escalate business risks timely to the client/supervisor _**
- **_Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies _**
- **_Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis _**
- **_Drive performance management process based on the framework. _**
- **_Ensure that our clients receive the highest level of sales and operational customer service _**
- **_Liaise with cross-functional teams on structuring and executing operational and strategic services and programs _**
- **_Develop and implement best practices for client interaction, sales, and services._**

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**_Qualifications we seek in you_**:**_ _**_Minimum Qualifications / Skills_**

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- **_Expert knowledge of social media, mobile apps, and digital and mobile marketing. _**
- **_Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying. _**
- **_Experience working in a sales or account management role with small businesses. _**
- **_Proven track record of reaching and exceeding sales goals. _**
- **_Strong communication and interpersonal skills, good at work under pressure. _**
- **_Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up_**

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- **_High school diploma or bachelor’s degree with_**_ _**_experience in leading teams_**

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- **_Relevant years of marketing, brand advertising, media sales, and/or online advertising experience. _**
- **_Ability to perform well in a highly dynamic, rapidly changing environment_**

**_ _**_ Preferred Qualifications/ Skills_**

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- **_Creative, outside-the-box thinker and strategist _**
- **_Excellent communication and presentation skills _**
- **_A team player and collaborator _**
- **_Proficient level of English min C1 This job will require working in a normal shift, Monday to Friday_**

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**_What can we offer?_**

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- **_Attractive salary; _**
- **_Stable job offers - employment contract; _**
- **_Work in a multicultural environment; _**
- **_Various trainings (initiating, soft skills); _**
- **_Development Opportunities; _**
- **_Benefits (Medical Insurance, Transportation Allowance, Mobile Phone Allowance, Life Insurance_**

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**_Job_**_Management Trainee_

**_ Primary Location_**_Egypt-Cairo_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Sep 17, 2024, 10:42:08 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_


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