Customer Service Team Leader

3 months ago


القاهرة, Egypt Majid Al Futtaim Full time

Description

**JOB TITLE**
Customer Service Team Leader | MAF Properties | Shopping Malls

**ROLE SUMMARY**
The position is responsible to supervise the Customer Service Team including efficient management of the Information Desk / booth ensuring that all customer service related activities are carried out in accordance with the prescribed policies and guidelines and to the highest level of service standards.

**ROLE PROFILE**
- Maintain comprehensive knowledge of our assets, services, amenities, store locations, mall layout, and promotional activities.
- Act as a backup for Customer Service Officers, ensuring seamless customer service operations.
- Ensure Customer Service Team adheres to established grooming standards and company policies.
- Handling and timely resolving customer complaints/queries.
- Handle daily cash procedures from Gift Card booth, ensuring proper reconciliation and depositing.
- Conduct training for Customer Service Team to enhance skills and service standards.
- Keep informative brochure holders well-stocked, neat, and tidy, and update mall directory monthly.
- Ensure compliance with Majid Al Futtaim Properties Code of Conduct, Departmental policies, and Human Capital Policies.

**REQUIREMENTS**
- Bachelor's degree holder.
- English language skills.
- Minimum 3 - 5 years work experience in Customer Service.
- Experience in in a reputed Shopping Centre, luxury Hotel industry in Egypt is an asset.

**WHAT WE OFFER**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.


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