Customer Operations Team Leader
14 hours ago
**Company Description** Homzmart** is an eCommerce platform that sells home furniture, goods and also an end to end community connects home professionals with homeowners who can browse home designs, furniture, accessories, and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.- Lead and manage a team of live chat agents, ensuring they are well-trained and equipped to handle customer inquiries effectively.
- Monitor customer interactions to ensure that agents are providing a high-quality customer experience.
- Develop strategies to improve customer satisfaction metrics, such as average response time, first contact resolution rate, and customer satisfaction scores.
- Address customer concerns and complaints promptly and effectively.
- Identify areas for improvement in the live chat process and implement changes to enhance efficiency and effectiveness.
- Develop and implement standard operating procedures for live chat agents to ensure consistency and quality.
- Foster a positive and supportive team culture that promotes collaboration and teamwork.
- Identify training needs for team members and develop training programs to enhance their skills and knowledge.
**Qualifications**
- 2-3 years of experience in a Team leader role in customer service preferably within e-commerce industry - and ideally in live chat support.
- Strong leadership skills and ability to motivate and inspire team members.
- Strong understanding in customer service best practices, and key performance indicators (KPIs) relevant to the online retail environment.
- Excellent communication, interpersonal, presentation, and problem-solving skills.
- Strong analytical and data-driven decision-making skills.
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
**Additional Information**
- Experience with multiple customer service software or CRM systems.
- Basic knowledge of e-commerce platforms and processes is a plus.
-
Customer Care Team Leader
2 weeks ago
القاهرة, Egypt Chic Homz Full time**Main Tasks**: - Improve customer experiences and customer satisfaction by providing agents with the tools and skills required for effective handling of orders, transactions and complaint resolution. - Review and analyze performance trends of team members on a consistent basis. - Communicate performance results and goals to the team, providing constructive...
-
Regional Driver Operations Team Leader Mena
14 hours ago
القاهرة, Egypt inDrive Full timeEgypt, Cairo - Morocco Office Full-time Lead We are seeking a dynamic and experienced Regional Driver Operations Team Leader to oversee and manage our driver operations across the MENA (Middle East and North Africa) region. This leadership role is critical to ensuring efficient, safe, and high-quality driver operations, with a focus on operational...
-
Outbound Customer Support Team Leader
1 week ago
القاهرة, Egypt Dubizzle MENA Full timeAs an Outbound Customer Support Team Leader, you will play a pivotal role in managing a team of Executives, helping them to meet targets while reviewing performance and coaching them, ensuring they adhere to company policies, and guiding “Dubizzle“ listers through their journey with the platform. You will require a blend of strategic thinking,...
-
Onboarding Team Leader
14 hours ago
القاهرة, Egypt Block Gemini Egypt Full time**Company**: Block Gemini Egypt **Position**: Onboarding Team Leader **Role Overview**: **Key Responsibilities**: - Lead and manage the onboarding team, ensuring that all targets are met. - Develop and implement strategies to effectively onboard limousine companies onto the platform. - Provide training, coaching, and support to team members to enhance...
-
Dco Team Leader
2 days ago
القاهرة, Egypt Ericsson Full time**Join our Team**: **About this opportunity**: We are seeking a highly motivated and experienced Data Center Technician Manager to lead the operations and maintenance of our telecommunications data centers. This critical role will be responsible for ensuring the smooth running of the facility, including the active equipment (legacy and cloud nodes for RNC,...
-
Production Team Leader-1
6 days ago
القاهرة, Egypt International Flavors & Fragrances Full timeJob SummaryOversee the production operations and guarantee that manufacturing remains smooth and efficient by monitoring employees and organizing workflows so that deliver the plan with full compliance with EHS, Quality standards and in the planned time frame The job will be require working on rotational shifts - Assuring safe and clean work environment...
-
Quality Assurance Team Leader
2 weeks ago
القاهرة, Egypt Chic Homz Full time**Key Responsibilities**: - Manage, mentor and motivate the QA team to achieve performance targets. - Conduct regular team meetings, performance reviews and training sessions. - Delegate tasks and monitor team progress, ensuring timely and effective quality assessments. - Develop, implement and maintain robust QA processes, policies and procedures. - Ensure...
-
Database Team Leader
3 weeks ago
القاهرة, Egypt Giza Systems Full timeThe Role - Provides technical guidance to the pre-sales team in the proposal phase under supervision and guidance from the Technical Manager. - Provides input and different scenarios to the Project Manager in the preparation of the implementation plan in regards to the duration required to accomplish the installation phase. - Updates on a weekly and monthly...
-
Rail Systems Team Leader
3 weeks ago
القاهرة, Egypt ALSTOM Full timeAt Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...
-
Bim Team Leader
6 days ago
القاهرة, Egypt Colas Full time**Opportunity Description**: Job Title: BIM Team Leader Manager: BIM Manager **Responsibilities**: 1. Coordinate BIM team responsibilities 2. Participate in meetings with client and consultant to track BIM and coordination progress 3. Contribute to standardizing ACC workflows for information exchange between project parties 4. Assist in BIM standardization...
-
Software Engineer C++
3 weeks ago
القاهرة, Egypt Tether Operations Limited Full time**_Join Tether and Shape the Future of Digital Finance_** At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of...
-
Operations Team Member Ii
3 weeks ago
القاهرة, Egypt Aramex Full time**Purpose of the Job**: - Communicate effectively with team members, clients, and customs officials. - Manage and oversee customs regulations and tariffs for both import and export businesses. - Handle ground operations for airlines, ensuring smooth coordination and compliance. **Job Requirements - Experience and Education**: - Bachelor’s degree in...
-
Real Estate Team Leaders
2 weeks ago
القاهرة الجديدة, Egypt Employ me Full time**Real Estate Team Leaders** **Number of Vacancies**:2** **Location**: Fifth Settlement **Job Type**: Full-Time **Qualifications** - Bachelor’s degree in Business or a related field. - Proficient in Microsoft Office. - A personal vehicle is preferred. - 3 years brokerage experience is a must - 3 years brokerage experience in the same title (Managers &...
-
Customer Service Team Manager
14 hours ago
القاهرة, Egypt Souq.com for E-Commerce LLC Full time5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...
-
Net Technical Team Leader
14 hours ago
القاهرة, Egypt SWATX Full time**Requirements**: 7+ years with a minimum of 1 year being a leader **Competencies and Skills**: - Excellent Arabic & English Communication Skills - Excellent interpersonal skills - Excellent Research Skills. - Strong problem-solving skills - Strong time estimation skills - Strong team leadership skills including team building and motivation skills - Strong...
-
Team Leader, Cyber Security
2 weeks ago
القاهرة, Egypt Egyptian Banks Company Full timeManage and analysis SAST tool results and software composition tool results - Application penetration testing and security validation of design requirement - Threat modeling and manage security requirement of new solutions - Participating in design and initial implementation of new technical security controls - Implements security improvements by assessing...
-
Team Leader
2 days ago
القاهرة, Egypt FawryPlus Full timeCoordinate individual and team performance review sessions to discuss strengths and weaknesses - Monitor sales objectives and results Job Requirements - Ability to manage the full training cycle, including in-person activities and web-based learning - Hands-on experience with e-learning platforms - Excellent organizational skills **Skills**: - sales Job...
-
Operations Team Member Ii
3 weeks ago
القاهرة, Egypt Aramex Full time**Purpose of the Job**: - Verify and review shipping documents such as air waybills, customs declarations, and manifests - Provide updates on shipment status and handling service requests or complaints. - Collaborate effectively with team members and other departments to ensure smooth operations. - Ability to work night shifts as required. **Job...
-
Marketing Team Leader
2 days ago
القاهرة الجديدة, Egypt Group For Property Management GPM Full time**Lead a team of marketing professionals to achieve the company's marketing goals**. Develop and execute marketing strategies that drive brand awareness and customer engagement. Monitor and analyze marketing performance to measure the effectiveness of marketing efforts. Pay: E£9,000.00 - E£12,000.00 per month
-
Director Customer Success Operations Mea
3 weeks ago
القاهرة, Egypt SITA Switzerland Sarl Full timeOverview: **WELCOME TO SITA**: We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with...