Onekey Global Client Support Specialist

6 months ago


مصر, Egypt IQVIA Full time

Job Overview

Perform and Coordinate Global Client contracted OneKey support. Plans and directs the activities of cross-functional teams to meet business requirements and ensure on-time and on-budget delivery for Client support contracted.. Provides leadership, motivation, support and direction to global support team.

Essential Functions
- Delivers support for contracted services for more concurrent Client ensuring support services are conducted professionally and delivered according to agreed business objectives, schedule and budget.
- Liaises with cross-functional teams such as: Commercial Accounts, IT Infrastructure support services, Data Operations & Production, OneKey Product Development and Production Services (Support) groups as necessary to ensure the successful delivery of required services.
- Manages near-shore, offshore and onshore delivery teams
- Liaises with and manages expectations of stakeholders/product owners and other third-party agencies.
- Under general direction, is responsible for all aspects of the development and delivery of assigned support services and provides a single point of contact for those services.
- Coordinate and assure tracking and respect of quality and other agreed service SLA agreements for the contracted services.
- Plans and manages resource allocations and task assignments within a matrix managed environment. Manages and controls scope, schedule and budget for services provided.
- Ensures adherence to quality standards and organizational policies, reviews service deliverables, communicates service status and risks, with associated recommendations, to all stakeholders.

**Qualifications**:

- Bachelor's Degree Req
- Technical background experience about data integration, data structures and databases, delivery solutions as flat file delivery and webservices services.
- Good Problem Solving, Identification and communication skills
- Experience working with Agile methodologies which enforce more effective service delivery to stakeholders
- Experience of managing remote teams in an on-shore/off-shore model
- Experience in understanding business needs and interpreting them into technical requirements
- Be able to demonstrate that they are self-motivated and can work proactively.
- Be able to demonstrate excellent communication and interpersonal skills.
- Creative / innovative with sound administration ability.
- SQL


  • Billing Specialist

    6 months ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • P2p Specialist

    6 months ago


    مصر, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • IT Support Specialist

    7 months ago


    مصر, Egypt Bupa Global Full time

    IT Support Specialist **Job Description**: **IT Support Specialist** **Cairo, Egypt** **Fixed Term Contract - 12 months** **Full time, 40 hours per week** **May be required to be part of a support callout rota** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate...


  • مصر, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt Staff Arabia Full time

    Excellent Job Vacancy at Staff Arabia Head office in Egypt/ Cairo / Dokki Staff Arabia, A Human Resources consultancy firm is looking to hire an excellent caliber to fulfill the following position at Cairo offices: **Global manpower mobility Specialist** - Job Requirements: - Bachelor degree is a must. - Minimum experience of 1-2 years in...


  • مصر, Egypt Marketeers Research Full time

    The Accelerated Management (AM) Associate Program gives junior business professionals the opportunity to accelerate their career progression toward business leadership and experience managerial roles at an early stage in their career life. **Career Advancement Path**: - Junior Client Engagement Specialist - Associate Client Engagement Specialist - Client...


  • مصر, Egypt Hired HR Full time

    Our client is a global Learning & Development Center. **Job Profile** Job Title: Sr. Client Partnership Specialist Direct Manager: Regional Sales VP Works closely with: Marketing - Learning & Development - Client Operations - Finance **Job Duties** Implement the sales, marketing, and after-sales processes. Responsible for new clients acquisition, follow...

  • HR Consultant

    6 months ago


    مصر, Egypt Velocity Global Full time

    *** We are looking to hire an experienced Human Resource Specialist who will play a pivotal role in supporting both our valued employees and clients. As a dedicated HR Specialist, you will be responsible for guiding employees throughout their entire employment lifecycle as well as supporting clients with their HR needs. Cultivating positive relationships...


  • مصر, Egypt Sport Support Club IND Full time

    **Company Overview**: Join our team at Sport Support Club, a leading provider of innovative solutions in the sports industry based in the UAE. We are dedicated to supporting athletes, teams, and sports enthusiasts in achieving their goals. With a strong focus on growth and expansion, we are seeking a talented Remote Sales and Digital Marketing Specialist to...


  • مصر, Egypt PK Global Full time

    Job Title: Customer Success Specialist - German **Job Description**: The Customer Success Specialist supports an existing customer base with a moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing an excellent level...


  • مصر, Egypt cinfo Full time

    COMPANY PRESENTATION The International Fund for Agricultural Development (IFAD) is an international financial institution and a specialized United Nations agency dedicated to eradicating rural poverty and hunger. It does so by investing in rural people. IFAD finances programmes and projects that increase agricultural productivity and raise rural incomes,...


  • مصر, Egypt International Fund For Agricultural Development Full time

    **Organizational Setting**: The International Fund for Agricultural Development (IFAD) is an international financial institution and a specialized United Nations agency dedicated to eradicating rural poverty and hunger. It does so by investing in rural people. IFAD finances programmes and projects that increase agricultural productivity and raise rural...


  • مصر, Egypt PK Global Full time

    Job Title: Customer Success Specialist - French **Job Description**: **Job Purpose** The Customer Success Specialist supports an existing customer base with a moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing an...


  • مصر, Egypt PK Global Full time

    Job Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base with a low to moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for...


  • مصر, Egypt PK Global Full time

    Job Title: Associate Customer Success Specialist - German **Job Description**: **Job Purpose** The Associate Customer Success Specialist supports an existing customer base with a low to moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement....


  • مصر, Egypt NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Summary The technical support Specialist...


  • مصر, Egypt Enozom Full time

    **Job brief**: First-level Application Support Specialist is required to join to support Enozom products users. **Responsibilities**: - Provide prompt and efficient technical support to clients. - Offering guidance on product usage, troubleshooting issues, and resolving any concerns that may arise. - Holding demo meetings with potential clients. - Holding...