Service Sales Support Manager
4 days ago
**Service Sales Support Manager**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
MOSE Local Division Manager
**Your role and responsibilities**:
You will mainly be accountable for: -Creating, implementing, and reviewing sales support and customer service strategy. -Defining key targets and ensures their achievement by overseeing progress and defining improvement actions for customer support and satisfaction. -Overseeing the support provided and proposal preparation by assigning and allocating internal and external resources for technical and commercial support and proposal preparation. -Ensuring the most competitive offers considering the market situation and customer conditions. -Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer. - Supports bid/no bid analyses and decisions. -Participating in project risk review processes. -Ensuring the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers. -Focusing on achievement of inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS). -Processing orders to ensure accurate and timely delivery of products and acts as the first point of contact for customer queries related to orders. -Building long-term and sustainable customer relationships by prioritizing their work as per defined criteria to ensure consistent customer satisfaction. -Developing, implements, and maintains effective customer support processes by participating in development projects (e.g., tools, competencies, resources). -Sharing functional best practices and lessons learned across the organization.ws local sales support strategy. -Ensuring all staff (under scope) understand ABB’s core values and group safety and integrity standards and act accordingly. -Implementing and ensures compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area. -Ensuring adherence to all internal and statutory regulations and policies pertaining to the teams in scope. -Ensuring integrity and compliance with ABB values and ethics in all activities across all teams in scope. -Accountable for the health and safety of all employees and contractors for the teams in scope, and continuous improvement in Health, Safety, and Environment (HSE) processes and integrity performance. -Ensuring all proposals follow relevant ABB procedures and guidelines (e.g., HSE ) as well as legal requirements. -Ensuring that their own area of responsibility is properly organized, staffed, skilled, and directed.
**Qualifications for the role**:
- 8+ years of experience in Engineering/Sales/Service/sales Support roles, 4 years of them in Leadership Roles.
- Industry-Specific Knowledge: Experience in the Industries and utility segments
- Work experience in ABB or competitor Drives and Motors is a must
- Fluent English, speaking, listening, reading and writing. Native Arabic Frech speaking is a plus
- Bachelor’s Degree: in Electrical/Mechanical engineering or Mechatronics from well know universities ( CAU, ASU, GUC, AUC, AAST,HEU, BUE ,AXU.
**Benefits**:
- Retirement plan
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