Customer Service
6 days ago
**Who We Are**
Sirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions.
Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.
**Our Culture**
No more worrying about heavy traffic conditions and looking for parking spaces to start work on time
We create and build human connections through technology. We encourage work-life balance for our part
- and full-time employees. Like, Siriusly.
We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.
What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements We Define, Measure, Analyze, Improve, Control, and Repeat.
**Who You Are**
If you resonate with what you have read so far, this is who we are looking for:
You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humor. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviors. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.
You want to change the traditional ways of working by using more technology from your home.
**What We Offer**
It is an opportunity to work at one of the few truly global, truly remote work organizations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.
You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.
You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.
**What The Role Does**
You will primarily work on:
- Handling and overcoming objections professionally to ensure customer satisfaction.
- Accurately entering information and responses into the system, with a keen attention to detail.
You will need to:
- Excellent professional level French and English language skills, ideally with certifications.
- A love of or interest in and knowledge of the automotive industry and cars/motorbikes specifically.
- Prior experience in customer service, sales, or technical support in a high-volume, high-quality environment.
- Ability to think quickly and respond effectively to dynamic situations.
- Agile approach to handle various challenges and scenarios during calls.
- Concise and precise communication skills to clearly articulate questions and record responses.
- Proficient typing skills for efficient data entry.
- A proactive, go-getter attitude with a commitment to achieving campaign goals.
- Flexibility to work on rotating shifts as needed.
- Strong interpersonal and communication skills.
- Resilience and the ability to stay motivated during repetitive tasks.
- High level of professionalism and ethical standards.
- Passion for customer support and a keen interest in cars and the automotive industry.
Pay: E£35,000.00 - E£40,000.00 per month
Application Deadline: 23/12/2024
Expected Start Date: 06/01/2025
-
Customer Service Representative
4 months ago
القاهرة, Egypt Premier Fitness Service Full timePremier Fitness is a leading name in the fitness industry, dedicated to promoting a healthy and active lifestyle. We are seeking a motivated and customer-focused individual to join our team as an Expert Customer Service Representative. This is an exciting opportunity to contribute to our mission from the comfort of your own home! **Job Role &...
-
Customer Service Representative
1 month ago
القاهرة, Egypt Service First CX Full time**About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...
-
A Customer Service Representative
2 weeks ago
القاهرة الجديدة, Egypt Service First CX Full time**About the job**: ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. **What you’ll do**: A Customer Service Representative - Collection is an individual who specializes in the collection of...
-
Customer Service Representative
1 month ago
القاهرة الجديدة, Egypt Service First CX Full timeThis is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities related to the Loan Department. **Benefits**: - Unlimited bonus In US $. - High Basic Salary. - Total salary (Basic + Bonus) could reach up to 20,000 ++. - Location: 90th Street, Fifth Settlement, New Cairo,...
-
Customer Service Specialist
2 weeks ago
القاهرة الجديدة, Egypt Service First CX Full time**ServiceFirst**is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. **What you’ll do**: **A Customer Service Representative - Collection** is an individual who specializes in the collection of outstanding debts...
-
Customs Broker
3 months ago
القاهرة, Egypt UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service
2 months ago
القاهرة, Egypt Sutherland Egypt Full time**Customer Service Representative** **Sutherland Global Services** Sutherland Global Services is seeking talented individuals to join our dynamic customer service team. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients' customers. **Responsibilities**: - Handle inbound calls - Resolve customer...
-
Customer Service
1 month ago
القاهرة, Egypt Jobzella.com Full timeProviding support and assistance to existing and new customers. - Resolving customer problems and inquiries efficiently. - Managing and organizing customer records and ensuring they are updated regularly. - Coordinating with departments within the company to ensure providing the best customer service. Job Requirements High qualification. - Practical...
-
Customer Services
4 months ago
القاهرة, Egypt Pepla Full timePepla is looking for a customer service representative We have Two vacancys Morning shifts in the office ( Dokki ) - Cairo Night shift from home. Working hours:From Sunday to Thursday, working the morning shift from 9 to 5 pm The night shift will be from Sunday to Thursday, from 6 pm to 12 am, and on Friday and Saturday for full days. Job...
-
Customer Service Director
3 weeks ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). Increase the value that Orange delivers to a customer, and deliver continual service improvement. - To be the Customer’s primary senior point of contact within Orange, for...
-
Customer Service Manager
3 months ago
القاهرة, Egypt Anasia Full time7-10 Years of experience **Location**: Cairo, Egypt **Category**: Customer Care **Qualifications**: - 7 to 10 years of experience in customer service management, preferably in the appliances or instruments industries. - Bachelor’s degree in Business Administration, Management, or a related field. A Master’s degree is a plus. - Experience using CRM...
-
Customer Service Representative
4 months ago
القاهرة, Egypt Tafaseel Full time**Job Summary**: The Customer Service Representative (CSR) is responsible for providing exceptional customer service and support to clients, addressing their inquiries, concerns, and resolving their issues in a timely and efficient manner. The CSR acts as the primary point of contact for customers, ensuring a positive and memorable experience with the...
-
Customer Service
3 months ago
القاهرة, Egypt Intelcia Full time* Salary 15K and can go up to 18K per month !! - Net Basic 10000 - KPIS 100 Dollars - Paid Training - Social and medical insurance. with the below description, conditions, and requirements: Description: - Customer Service Representative - Providing technical support or helping with billing queries for customers in the United States of America. ( Optimum...
-
Customer Service Representative
4 months ago
القاهرة, Egypt Outservingplus Full timeWe are seeking a motivated and customer-focused individual to join our team as a **Customer Service Representative** in the telecommunications sector. In this role, you will be responsible for delivering excellent customer service by resolving inquiries, troubleshooting technical issues, **Key Responsibilities**: Troubleshoot and resolve customer issues,...
-
Customer Service Executive
3 months ago
القاهرة, Egypt Aramex Full time**Purpose of the Job**: Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. - Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships - Actively listen to customer concerns, identify...
-
Customer Service Representative
4 months ago
القاهرة, Egypt Envision Employment Solutions Full timeEnvision Employment Solutions is currently looking for a Customer Service Representative for one of our partners, a multinational bank. **Responsibilities**: - Answers (or makes) phone calls from customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. - Delivers what is...
-
Customer Service Manager
4 months ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange -...
-
Customer Service Manager
4 months ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange -...
-
Customer Service Officer
4 months ago
القاهرة, Egypt Fosroc Full time**Vacancy**: **Job title** - Customer Service Officer**Department** - Sales**Close date** - 30th Nov 2024**Location** - Cairo*** **Job description**: **Job description** - ct as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency to ensuring...
-
Customer Service Officer
2 months ago
القاهرة, Egypt Majid Al Futtaim Full timeDescription **JOB TITLE** Customer Service Officer | MAF Properties | Shopping malls. **ROLE SUMMARY** The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and...