Customer Service Officer
4 weeks ago
Description
**JOB TITLE**
Customer Service Officer | MAF Properties | Shopping malls.
**ROLE SUMMARY**
The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
**ROLE PROFILE**
- Maintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities.
- Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines.
- Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image.
- Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person).
- Perform “meet and greet” duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
- Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism.
- Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
- Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.
**REQUIREMENTS**
- Bachelor's degree in Business Administration or any relevant field.
- 2 to 3 years work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
- Very Good English level.
- Excellent communication and problem solving skills.
**WHAT WE OFFER**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
-
Customer Service Officer
3 months ago
القاهرة, Egypt Fosroc Full time**Vacancy**: **Job title** - Customer Service Officer**Department** - Sales**Close date** - 30th Nov 2024**Location** - Cairo*** **Job description**: **Job description** - ct as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency to ensuring...
-
Customer Service Representative
3 months ago
القاهرة, Egypt Premier Fitness Service Full timePremier Fitness is a leading name in the fitness industry, dedicated to promoting a healthy and active lifestyle. We are seeking a motivated and customer-focused individual to join our team as an Expert Customer Service Representative. This is an exciting opportunity to contribute to our mission from the comfort of your own home! **Job Role &...
-
Customs Broker
2 months ago
القاهرة, Egypt UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Representative
3 days ago
القاهرة, Egypt Service First CX Full time**About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...
-
Customer Services
3 months ago
القاهرة, Egypt Pepla Full timePepla is looking for a customer service representative We have Two vacancys Morning shifts in the office ( Dokki ) - Cairo Night shift from home. Working hours:From Sunday to Thursday, working the morning shift from 9 to 5 pm The night shift will be from Sunday to Thursday, from 6 pm to 12 am, and on Friday and Saturday for full days. Job...
-
Customer Service and Sales Officer
3 months ago
القاهرة, Egypt British Council Full timeCustomer Service and Sales Officer - Teaching Centre **Date**:13 Aug 2024 **Location**: Cairo, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills,...
-
Customer Service
1 month ago
القاهرة, Egypt Intelcia Full time* Salary 15K and can go up to 18K per month !! - Net Basic 10000 - KPIS 100 Dollars - Paid Training - Social and medical insurance. with the below description, conditions, and requirements: Description: - Customer Service Representative - Providing technical support or helping with billing queries for customers in the United States of America. ( Optimum...
-
Customer Service Manager
2 months ago
القاهرة, Egypt Elegant Public Services Full time**Job Title**: Customer Services (Call Center) Manager **Company**: Elegant Public Services **Location**: Nozha, Cairo **About Us**: Elegant Public Services is an international consultancy firm dedicated to guiding clients through the most suitable immigration and educational pathways. We assist in preparing their files to start the process and support...
-
Customer Service Representative
4 weeks ago
القاهرة, Egypt Teleperformance Egypt Full timeJob description JOB TITLE: Customer Service Specialist LOCATION: New Cairo / Mohandeseen Cairo, Egypt (on site) LANGUAGE: English ABOUT THE COMPANY: - Teleperformance Egypt is a leading provider of customer service solutions, serving some of the world's most prestigious brands across a wide range of industries. ABOUT THE JOB: JOB REQUIREMENTS: -...
-
Customer Service Consultant
3 days ago
القاهرة, Egypt Bupa Global Full timeCustomer Service Consultant **Job Description**: **Customer Service Consultant** **Cairo - Egypt** **A** **Fixed, Full Time (40 hours per week) role** Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in...
-
Customer Service Agent
1 month ago
القاهرة, Egypt Teleperformance Egypt Full timeJob description JOB TITLE: Customer Service Specialist LOCATION: New Cairo / Mohandeseen Cairo, Egypt (on site) LANGUAGE: English ABOUT THE COMPANY: - Teleperformance Egypt is a leading provider of customer service solutions, serving some of the world's most prestigious brands across a wide range of industries. ABOUT THE JOB: JOB REQUIREMENTS: -...
-
Customer Service Officer
2 months ago
القاهرة, Egypt Majid Al Futtaim Full timeDescription **ROLE SUMMARY** The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant...
-
Customer Service Representative
1 month ago
القاهرة, Egypt Teleperformance Egypt Full timeJob description JOB TITLE: Customer Service Specialist LOCATION: New Cairo / Mohandeseen Cairo, Egypt (on site) LANGUAGE: English Teleperformance is hiring now ✨✨ english accounts **Benefits**: - Salary Ranges from 6250 up to 14000 LE NET INCLUDING KPIs in Euros - Overnight allowance: 1,000. - 10% Increase on Basic after 6 Months + 5% Increase on...
-
Customer Service Representative
1 week ago
القاهرة, Egypt International Flavors & Fragrances Full timeJob Summary The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level, and Order to Cash project management as a country or regional superuser with in-depth expertise. This position’s career path continues an individual contributor, not the...
-
Customer Service Vacancy
1 month ago
القاهرة الجديدة, Egypt Webhelp Full time#Concentrix is Hiring For a Financial Services Account ( back office ) - C1 ENGLISH SPEAKERS - Grads - Salary up to 21 k gross - Rotational shifts - 2 rotational days off - Location: Cairo, Fifth Settlement - Social and Medical insurance - Transportation provided Pay: E£20,000.00 - E£21,000.00 per month
-
Senior Customer Service Executive
2 weeks ago
القاهرة, Egypt Aramex Full time**Purpose of the Job**: As a Senior Customer Service Representative, you will play a vital role in ensuring a seamless customer experience. You will oversee customer inquiries, provide expert support, and handle complex issues related to shipping and logistics. Customer Interaction: - Provide detailed information regarding shipping services, rates, and...
-
Customer Service Team Leader
2 months ago
القاهرة, Egypt Majid Al Futtaim Full timeDescription **JOB TITLE** Customer Service Team Leader | MAF Properties | Shopping Malls **ROLE SUMMARY** The position is responsible to supervise the Customer Service Team including efficient management of the Information Desk / booth ensuring that all customer service related activities are carried out in accordance with the prescribed policies and...
-
Customer Service
2 weeks ago
القاهرة, Egypt Sutherland Egypt Full time**Customer Service Representative** **Sutherland Global Services** Sutherland Global Services is seeking talented individuals to join our dynamic customer service team. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients' customers. **Responsibilities**: - Handle inbound calls - Resolve customer...
-
Customer Service Assistant(Egypt)
2 weeks ago
القاهرة, Egypt Amideast, Inc. Full time**COMPANY DESCRIPTION** **RESPONSIBILITIES** - Maintain a level of proficiency dealing with customers. - Respond to a variety of customers’ requests through offering on-spot information’s and services. - Work on the CRM system and deal with extracting different databases. - Revise the order of test book, score sheets and other documentation. - Maintain...
-
Customer Service Specialist
2 weeks ago
القاهرة الجديدة, Egypt Worood.Co Full time**Worood, an International Hijab brand is hiring a customer service agent** - Provide knowledgeable answers to questions about product, pricing, and availability. - Work with internal departments to meet customer's needs Data entry in various platforms. - Handling customers' problems **Qualifications** - 0-3 years of relevant work experience is preferred,...