Customer Service and Sales Officer

4 months ago


القاهرة, Egypt British Council Full time

Customer Service and Sales Officer - Teaching Centre

**Date**:13 Aug 2024

**Location**: Cairo, Middle East and North Africa, EG

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Role Purpose**

The overall objective of a Teaching Centre Customer Service and Sales Officer is to secure excellent sales results (from new and existing students) to assist the Teaching Centre to meet or exceed its sales targets. The post holder will act as British Council’s ambassador, providing a seamless customer experience to customers and students in handling enquiries about British Council English language services, meeting agreed targets, objectives, and Key Performance Indicators (KPIs).

**Main Accountabilities**:

- Day to Day Customer service delivery- Sales- Support to Teaching Centre**Minimum/essential Requirements-**
- Higher Diploma and/or equivalent professional experience.
- Comprehensive, proven experience as a customer service and sales executive
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for customer service and sales
- Self-motivated with a results driven approach

**Desirable Requirements-**
- Customer Service Professional Qualification
- Relevant qualification or training undertaken in Sales
- Hands-on experience with CRM software is a plus

**Further Information**
- Number of positions: 1
- Employment Type: FTC 1 year
- Location: Egypt
- Grade: 4H
- Salary: Gross 11046 EGP Monthly

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.



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