Customer Services Representative

3 months ago

القاهرة, Egypt International Flavors & Fragrances Full time

Job Summary

The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level, and Order to Cash project management as a country or regional superuser with in-depth expertise. This position’s career path continues an individual contributor, not the career progression towards a people manager in the future.

Order Management:
1- Coordinate with sales team and customers to collect their forecast on monthly /quarterly basis to update the Planning system for RM ordering.

2-Ensure receiving PO's from Customers or order from sales department and check all terms and requirement docs and Compare order Vs forecast before order booking to manage the lead time delivery.

3-Send notification to RM planning and production planning to check RM availability and confirm ready date for production to arrange the loading date for dispatch.

4-Share the ORAC (Order Acknowledgement) or Proforma Invoice with Sales/Customer as request.

5-Handle all orders changes, either initiated by the Customer or by IFF and communicate status to the concerned parties on timely manner.

6-Track order-fulfillment progress and proactively communicate exceptions if needed to the management and then the customer.

7-Maintain the valid LOR (Late Order Reason) in case of delay & keep a close follow up on delayed orders.

8-Maintain Zoogn as daily basis and update it with all the necessary data to ensure other departments have the necessary information.

9-Close follow up on the customer complaint to handle any issues related to return /price discrepancies

Logistics Management:
1-Converse with forwarder to obtain the best prices and services for the transportation of Export shipments and support customers for best price when requested in a timely manner.

2-Negotiate/bidding the shipping price with the broker to achieve the best rate on monthly basis Check the price terms and calculate the freight cost to be added in the order accordingly.

3-Book the container and fulfill the SD (Shipping Declaration) with the correct data as per the invoice & all customer data (shipping address -consignee -goods details).

4- Prepare the COC (Certificate of Customs) with the correct data as per the invoice and SD & attached the all needed requirements.

5-Supervise and monitor the loading activities with warehouse team & Freight Forwarder for successful and timely loading for the container and follow up with export broker in 6th of October Customs to finalize all export process.

6-Send FSD (Final Shipping Declaration) + VGM (Verified Gross Mass) to awarded freight forwarder after container loading with the correct data.

7-Check the correctness of draft B/L or AWB received from the assigned freight forwarder and send confirmation to enable the freight forwarder to issue final version.

8-Follow up with assigned freight forwarder the on-board /Decking of the container and sailing date to complete the set of shipping documents and shipping details to Sales /Agent/ customer.

Export Documentation Management:
1-Prepare COH (Certificate of Health) before the shipping with fulfillment all the necessary data (Batches -Production/Expiry date -tariff code -flavor name).

2- Prepare COO (Certificate of Origin) and finalize its legalization /certification with the Government Export & Import Control Authorities and Chamber Of Commerce according to customer requirements.

3-Prepare all SAP document and prepare any extra requirement as per customer request. Scan and send copies from the set of all original shipping document to the customer /sales /Agent on a timely manner and arrange the delivery of original documents to customer/Bank on a timely basis.

4- Create the required export documents for regular Creation Lab Samples. Manage the DGR (dangerous Goods) as a regular order.

Delivery Management:
1-Ensure check that the correct expiry date on SAP is matched with the COA as per customer request.

2- Manage pallets numbers with the warehouse team to prepare the certificate of customs.

3- Ensure delivering Invoice and Packing List to be attached with the container upon loading.

3-Add L/C (letter of credit) details to invoice and COAs and prepare the mandatory data as per L/C details.

4-Manage inspection when requested by Customer and with all legalized documents.

5-Preparing labels for samples for NFSA/Health Authorities and follow up with Admin Team to deliver them to health office and get results.

6-Ensure that all orders received in the department are shipped on time with correct documentation. 7-Ensure full coordination with RM & Production planning for production availability in order to meet customer requested dispatch date.

Service Management:
1-Enhance the communication and build better understanding with the customers in order to have smooth service and deliveries.

2-Ensure success and customer satisfaction by close monitoring of IFF customer KPI's

  • Customer Service Representative

    2 days ago

    القاهرة, Egypt Sutherland Global Services Full time

    **Customer Service Representative** **Company**: Sutherland Egypt **Location**: Fifth Settlement, New Cairo **Salary**: 15,600 EGP NET + Overnight Allowance **About the Role**: Join the Sutherland Family as a Customer Service Representative! If you’re passionate about helping people and delivering great customer experiences, we want you on our team....

  • Customer Service Representative

    3 months ago

    القاهرة, Egypt Outservingplus Full time

    We are seeking a motivated and customer-focused individual to join our team as a **Customer Service Representative** in the telecommunications sector. In this role, you will be responsible for delivering excellent customer service by resolving inquiries, troubleshooting technical issues, **Key Responsibilities**: Troubleshoot and resolve customer issues,...

  • Customer Service Representative

    2 weeks ago

    القاهرة, Egypt Sutherland Egypt Full time

    **English Customer Service Representative** **Sutherland Global Services** is seeking talented individuals to join our dynamic team as English Customer Service Representatives. **What you’ll do**: - Provide exceptional customer service through inbound calls - Resolve customer inquiries and issues efficiently - Navigate complex systems to find...

  • Customer Service Representative

    3 months ago

    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Customer Service Representative for one of our partners, a multinational bank. **Responsibilities**: - Answers (or makes) phone calls from customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. - Delivers what is...

  • Customer Service Representative

    2 months ago

    القاهرة, Egypt Teleperformance Full time

    We are Hiring Customer Service Representatives at Teleperformance Egypt! (English Account) Key Responsibilities: - Responding to customer inquiries via phone and providing accurate information. - Maintaining a deep understanding of the company’s products and services to assist customers, Resolving their inquiries and concerns effectively. - Documenting...

  • Customer Service Representative

    4 weeks ago

    القاهرة, Egypt Teleperformance Full time

    We are Hiring Customer Service Representatives at Teleperformance Egypt! **(English Account)** **Key Responsibilities**: - Responding to customer inquiries via phone and providing accurate information. - Maintaining a deep understanding of the company’s products and services to assist customers, Resolving their inquiries and concerns effectively. -...

  • Customer Service Representative

    2 months ago

    القاهرة الجديدة, Egypt Teleperformance Full time

    **Role Description** This is a full-time on-site role for a Customer Service Representative. The role will involve delivering excellent customer service, handling customer support inquiries, ensuring customer satisfaction, and fulfilling customer service objectives. **Location** - New Cairo, 5th Settlement **Requirements**: - Fluency in English is a must...

  • Customer Service Representative

    3 months ago

    القاهرة, Egypt Tafaseel Full time

    **Job Summary**: The Customer Service Representative (CSR) is responsible for providing exceptional customer service and support to clients, addressing their inquiries, concerns, and resolving their issues in a timely and efficient manner. The CSR acts as the primary point of contact for customers, ensuring a positive and memorable experience with the...

  • Customer Service Representative

    3 weeks ago

    القاهرة, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Medical and social insurance - working hours including 1-hour break/ 2 days off per week - Transportation for the night an overnight shifts. (Location: new...

  • Customer Service Representative

    3 months ago

    القاهرة, Egypt Premier Fitness Service Full time

    Premier Fitness is a leading name in the fitness industry, dedicated to promoting a healthy and active lifestyle. We are seeking a motivated and customer-focused individual to join our team as an Expert Customer Service Representative. This is an exciting opportunity to contribute to our mission from the comfort of your own home! **Job Role &...

  • Customer Service Representative

    3 months ago

    القاهرة, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (13,200 BASIC NET + KPIs + Night shift allowance). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week -...

  • Customer Service Representative

    1 week ago

    القاهرة, Egypt Digitling LTD Full time

    Location: Remote Department: Operations - Customer Success Reports to: Customer Success Team Lead About Alkuttab: Alkuttab is an innovative online learning platform that blends the values of traditional education with modern approaches, focusing on Arabic and Quran tutoring. We aim to provide accessible, affordable, and quality education through...

  • Customer Service Representative

    3 weeks ago

    القاهرة, Egypt Alalmani Full time

    Our company specializes in supporting and referring international patients seeking medical services in Germany. To strengthen our team, we are looking for a dedicated customer service representative to start on November 15, 2024, who will competently and courteously assist our English-speaking clients. The position can be fully performed remotely from...

  • Customer Service Representative

    2 months ago

    القاهرة, Egypt IBM Full time

    Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping...

  • Customer Service

    2 weeks ago

    القاهرة, Egypt Sutherland Egypt Full time

    **Customer Service Representative** **Sutherland Global Services** Sutherland Global Services is seeking talented individuals to join our dynamic customer service team. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients' customers. **Responsibilities**: - Handle inbound calls - Resolve customer...

  • Customer Service Representative

    2 months ago

    القاهرة, Egypt Tafaseel Full time

    **Job Summary**: The Customer Service Representative (CSR) is responsible for providing exceptional customer service and support to clients, addressing their inquiries, concerns, and resolving their issues in a timely and efficient manner. The CSR acts as the primary point of contact for customers, ensuring a positive and memorable experience with the...

  • Sales Representative/ Customer Service

    1 month ago

    القاهرة, Egypt Vitrin clinic Full time

    **About us**: Vitrin Clinic, founded in Istanbul, Turkey in 2007, is a leading global destination for dentistry and cosmetic dentistry. With a focus on advanced medical techniques and materials, Vitrin Clinic aims to deliver the best results to its patients. **Who we are looking for**: Vitrin Clinic is seeking a dynamic International **Medical Sales...

  • Dutch Customer Representative

    4 days ago

    القاهرة, Egypt Teleperformance Full time

    **Company Description** Teleperformance is a global digital business services company that supports communities, clients, and the environment. We provide advanced, digitally-powered business services to streamline operations for top brands in sustainable ways. **Role Description** This is a full-time on-site role for a Dutch Customer Representative at...

  • Arabic Customer Service

    5 months ago

    محافظة القاهرة, Egypt NAOS Solutions Full time

    **Arabic Customer Service Representative at NAOS Solutions**: NAOS Solutions is seeking a skilled Arabic Customer Service Representative to join our Customer Service department. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our Arabic-speaking clients. **Job Requirements: Arabic Customer Service...

  • Spanish Customer Representative

    4 weeks ago

    القاهرة, Egypt Teleperformance Full time

    **Company Description** Teleperformance is a global digital business services company dedicated to supporting our communities, clients, and the environment. We provide advanced, digitally-powered business services to streamline operations for top brands. **Role Description** This is a full-time, on-site role for a Spanish Customer Representative located...