IT Operations Manager

5 days ago


مصر, Egypt Pillars Consultancy Full time

Operations Manager

Role Purpose

Assist, and work with customer to deliver the services.

Manage resources that are assigned for SCA and provide good customer support

Work with vendors to deliver the services and conduct meeting periodically to align the business needs.

Help and co-ordination with managers with their day-to-day responsibilities.

Manage System and command center operations for the IT projects.

Delegate tasks and activities to team members and supervise them on a day to day basis.

Assists the Team for the administration and maintenance of the IT operations.

Exposure to Cloud (Public & Private) environment

Deep understanding of SLA tracking, KPI, Management Reporting is essential

Strong knowledge in Information security, Compliance and IT Laws adoption

Document all system processes and emergency procedures.

Understand and establish backup and data protection methodologies.

Liaise with IT Vendors.

Serves information processing by planning, organizing, and evaluating IT operations; managing staff.

Lead the IT security implementation efforts for the operations. Participate in ISMS team and contribute the efforts for security enhancements.

KEY ACCOUNTABILITIES & ACTIVITIES

Key Accountabilities
Key Activities

IT Platform Exposure Good knowledge on system and IT operations.

Resource & Time Management and project handling capabilities, decision-making process.

ITIL Knowledge and Implementation experience.

Technical Skill Sets Diagnosis and Troubleshooting abilities are needed on network issues.

Clear identification of Infrastructure needs in Request For Proposal (RFP) documents and preparing design and BOQ in line with the proposals

Software/Hardware Tools

Knowledge in Operating Systems, Databases and Integration platforms.

Proficient experience working in a Microsoft Server environment.

Exposure to virtualization technologies.

Knowledge on Web, MS Exchange and SQL server will be an added advantage

Strong understanding of Server, Virtualization, and Storage architecture, implementation, and support

Experience supporting software developer Engineering environments

Working knowledge of helpdesk or service desk tools based on ITIL fundamentals

**Management Skills**

Performance Management, Feedback process, Project Management, Teamwork, Supervision, Staffing, Business Knowledge, Technical Leadership, Technical Management, IT infra budgeting.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Building Relationships and Promoting Process Improvement.

Keep the team focused, productive, and motivated

Refine SLA’s and ensure designs/architecture in place to meet needs

Work with Security team to support/enable Security related projects and initiatives

Work with team to refine and create related policies, procedures, and best practices

Experience with Data Center & IT management

Personal Skills Must have good communication skill both verbal & oral and self-starter, motivated and team player.

Languages(s) Should be fluent in English and Arabic

**QUALIFICATIONS/REQUIREMENTS**

Industry/Domain
Government Sector/Private Sector

Necessary No. of years of knowledge and Experience to be able to do the job

Minimum 6 Years to 8 Years of Experience in a similar environment

**Education requirements**

Certification requirements

MCSE/MCSA/CCNA certification

Project management and ITIL is an added advantage

**Job Features**:

- Job Category- Information Technology (IT)- Job Level- Senior Managers, Directors & Executives


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