Business Operation Manager

**About the role**: Ensure end to end alignment of the operational model and improvement initiatives across practices in the region Lean, Reliable & Robust Model Contribute to improve handover processes between Build and Run on the customer contracts and particular services & solutions Improved Customer Satisfaction & Business Growth Set up & drive...

**About the role**: ¤ Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction. ¤ Conduct employee performance reviews in accordance with company policy. ¤ Ensure staff engagement and motivation all the time. ¤ Development of staff to ensure skills levels match both current and future...

Responsibility: - Lead the Site Operations team in the UAE Regions, setting objectives, managing performance, and fostering development. - You'll provide strategic inputs for the overall Site Operations strategy aligned with the company objectives of the UAE business unit strategy. - Participation in budgeting processes and monitoring financial...

**About the role**: - Share experience and knowledge within the team by providing day-to-day guidance and coaching - Act as the level 1 escalation point for the team - Responsible with the management to monitor team performance in technical and non - technical aspects throughout the half - Perform regular analysis of the team’s work through daily reviews...

**About the role**: Manage and develop resources and team members to perform efficiently and effectively. Monitor and measure the KPI of the team and ensure the resolution of all incidents as per the agreed SLA with the customer Act as an escalation point in the incident management cycle Recruit team members Manage the service improvement plan related to...

**Manager 2, Business Operations - SecurID** As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern...

**About the role**: You are part of a team composed of cloud computing engineers and technical project managers. - You qualify and perform the change requests received from the customers. - You launch some troubleshooting actions and restore the service when trouble tickets are opened by the customers. You provide some information to customers on a regular...

**About the role**: - technical support provided to the team members - coaching to leverage the skills of the team members Develop a deep knowledge of the most sensitive customers solutions to become a technical operation owner for all run activities / main point of contact for sensitive customers for the run phase in relationship with SDM, IT CSMs and...

**About the role**: Provide level 3 support activities for a large customer - Work on Complex Security solutions beside WAN (SDN) / LAN solutions, as well as Cisco IPT solution - Owns the complex incidents and act as highest escalation for technical issues - Diagnose fault-related cases by effectively utilizing software diagnostics and other Network/product...

**About the role**: Consultant Role/Responsibilities - Review and suggests potential design enhancements based on incidents’ lessons learned. - Analyze reoccurring faults and arrange permanent fix plans. - Set foundation for continuous service improvement (technical improvement of the customer’s connectivity services and operational improvement of OBS...

**About the role**: Consultant Role/Responsibilities - Review and suggests potential design enhancements based on incidents’ lessons learned. - Analyze reoccurring faults and arrange permanent fix plans. - Set foundation for continuous service improvement (technical improvement of the customer’s connectivity services and operational improvement of OBS...

**Business Introduction** Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates,...

We are seeking an experienced Operations Manager to join our team in a dynamic role focused on real estate asset management within a newly established single-family homes (SFH) rental fund. As a key member of our management consulting firm, you will play a pivotal role in overseeing asset management, property management, and asset improvement initiatives,...

Company Description Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Automotive Aftermarket, Power Tools and Security Systems. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our...

**Job Description**: - Identify, qualify, pursue and capture sales opportunities with the objective of maximizing sales. - Deliver the necessary presentation to new clients to improve the company’s market position and achieve financial growth. - Collaborate closely withthe company'sdepartments to ensure the smooth delivery of services to the market and...

**About the role**: - You are part of a team composed of cloud computing engineers and technical project managers. - You qualify and perform the change requests received from the customers. - You launch some troubleshooting actions and restore the service when trouble tickets are opened by the customers. You provide some information to customers on a...

**About the role**: **Senior Application Support and Cloud Operations Engineer** **Mission**: Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and...

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...

Job description Our company is seeking to hire an operations manager to join our leadership team. You will be in charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and...

**About the role**: - Managing Monitoring Productions/changes on different monitoring solutions validated by Monitoring Engineering. - Providing 24*7 technical support for monitoring infrastructure servers used for monitoring (oncall is required during none business hours). - Managing accounts for all monitoring tools (creation, deletion and...