Loan Processing Senior Officer
3 weeks ago
J
- ob Purpose
- T- he role holder will be responsible for the following Operations services/functions:
- Monitor the Processing of all retail lending products.
- Day to day review of audit reports related to loan sanctions.
- Achieve operational rigor excellence in all aspects of activities, processes and procedures undertaken.
- eporting to the Loans Processing Manager, the role holder will deliver world class service in supporting the business and act as a role model by consistently demonstrating powerful leadership both in terms of behaviors and actions.
- he role holder will be required to deputies for the Loans Processing Manager from time to time.
- M
- **ain accountabilities and approximate time split**
A**ccountability: Time Split: Business / Service Management 70%**:
- ork closely with Loans Processing Manager & Local Operations Manager to ensure that customers are delighted with service levels.
- ork with business partners and drive performance against SLA’s/Targets/Audit reports etc., and seek innovative solutions to improve performance and achieve the Operations goals.
- hrough effective controls and quality audits/sampling ensure that risk is identified and appropriate procedures are put in place to mitigate risk/reduce losses to the bank.
- nsure that the loans processing are delivering the required support and service.
- A
- **ccountability: Time Split: Teamwork 15%**:
- uild and maintain excellent working relationships with other functions to facilitate the development of the business.
- ork closely with other Operations Managers to ensure a consistent delivery of service promulgating best practice without creating conflicts with policy and regulations.
- ork closely with other departments to ensure benefits in terms of operational efficiency are realized without degrading service.
- A
- **ccountability**:T
- **ime Split: Staff Management 15%**:
- gree challenging performance and development objectives for all direct reports providing regular feedback / coaching to ensure their maximum potential is achieved.
- e a role model for your people in the way you lead on a daily basis - doing things wholeheartedly, communicating with passion, enthusiasm and embracing change as a way of working.
- ursue own development to increase personal effectiveness acknowledging strengths and areas for development.
- T
- **echnical skills / Competencies**-
- ractitioner of process management.
- nderstanding in terms of analytical skills.
- o be aware of leveraging technology.
- ractitioner of Operational Risk (UOR).
- ractitioner of resource management.
- ware of the Active management skills
**Competencies**:
- gility
- roblem Solving & Innovation
- eadership
- ommunication with Impact.
- ustomer Focus
- K
- **nowledge, Expertise and Experience**
K- nowledge, Qualifications/ Experience:
- E
- **ssential 1**or 2 years’ experience in retail lending process, service & operations management environment. E
- xtensive experience, with an excellent track record of managing teams. A
- bility to managing and delivering business results. A
- bility to delivering world-class service. A
- bility to execute at speed. S
- elf-starter.
**Preferred**
- E
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