Facilities Administration Support
6 months ago
JLL supports the Whole You, personally and professionally.
**Responsibilities**:
- Functional Responsibilities
- Provide cost effective, reliable services to achieve customer satisfaction and in accordance with contracted requirements
- Manage service delivery contractors and develop the contracts and relationships working closely with regional Purchasing team
- Provide relevant FM information for the line management as necessary.
- Report all accidents, occupational illnesses and emergencies in relevant books/documentation.
- Maintain monthly performance measurement information for line management in support of contract performance requirements.
- Act as deputy in the absence of line management.
- Supervise residences maintenance activities
- Supervise activities around utilities and payments
- Provide and arrange cover for the FM team as defined by line management.
- Handling all admin tasks as per instructions of line management
- Identify & implement innovative ways to enhance service delivery to the customer
- Develop and sustain a high quality well motivated team
- Ensuring the provision of a safe working environment
- Prepare the meetings safety moments
- Record all meetings minutes and to send it to all concern along with following up on the recorded actions
- Upload the monthly man-hour figures on JLL platform on time
- Issue access permissions to HSBC portfolio premises
- Holding regular courtesy calls with stakeholders
- Raising monthly good catches and to record it on JLL platform
- Handling DART documents uploading, and dashboard gaps
- Follow up on the service provider KPI’s, especially RM response, completion and PPM closure by monitoring all related platforms daily/monthly activities and to communicate with the service provider accordingly
- Preparing the monthly service providers QBR and following up on the meeting recorded actions
- Preparing IFM events action plans and to provide its related reports
- Handing IFM team communications with HSBC communication team
- Preparing IFM team monthly, quarterly, annually reports and any other reports might be requested by the line manager
- Handling platforms related issues with the responsible JLL regional team
- Follow up the monthly service providers reports received on time with no missing data
- To monitor the service providers daily attendance
- Follow up on IFM team required tools, stationary, equipment. Etc.
Page 2 of 3
- Prepare CCN amendment forms
- Update JLL teams, the client and the service providers contact
details on regular basis and to share it with IFM team
- Handling complaints/compliment raised tickets or communications according to the guidelines of the line manager
- Handling all switchboard calls during the working hours
- Cover and support Site Facilities Manager during holiday periods
- People skills
- Ensure all meeting actions, from contracts, customer and team meetings are consolidated monthly.
- Self-motivated with strong communication skills and management ability.
- Strong team player with focus on Customer/Supplier relations and services.
- Strong supervisory skills and influencing ability / Strong communication skills (oral & written).
- Able to converse confidently with staff, customers and suppliers at all levels.
- Coordinate a one-team approach on behalf of the Hub Lead through coaching, training and continuous professional development.
- Client/Stakeholder Management
- Maintain regular contact with client by developing permanent, mutually beneficial, business relationships.
- Be at the forefront of customer relationships
- Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.
- To continually seek to improve Customer/Client Satisfaction demonstrated through the approved key performance indicators or maintaining current performance levels in a changing business environment.
- Ensure that on site Clients expectations are met
- The role is also key in building relationship between occupants, FM staff and the different suppliers
- Ensure that the service contractors delivery matches or exceeds customer service expectations
- Finance Management / Cost Control / Profitability
- Ensure that the site’s financial operations are meeting targets and control requirements
- Manage spending in your areas of responsibility within budget and identify savings opportunities in your own and other areas.
- Coordination of PO’s, invoices, delivery of goods and statements for payment purposes.
- Follow up raising POs, amending, cancelling, uplifting according to the line manager approval
- Follow up monthly on the open POs matching, validating, reporting, confirming and good receipting on time
- To coordinate with JLL finance team sorting out all POs raised inquiries or pending matters providing the required documents, inputs and explanations
- Environment, Health and Safety
- Follow all Health & Safety and Environmental requirements that are defined on work instruct
-
Facility Officer
6 months ago
محافظة الجيزة, Egypt McLedger Full time**Company Description** Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At McLedger, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing...
-
Business Support, Facilities Support
6 months ago
محافظة القاهرة, Egypt JLL Full timeJLL supports the Whole You, personally and professionally. **Responsibilities**: **Job Title**: Business Support Liaison **Job Summary**: We are seeking a proactive and detail-oriented Business Support professional to support our clients Corporate Services (CS) operations team on a 6 month secondment appointment. You will be responsible for coordinating...
-
Facilities Manager
2 weeks ago
محافظة القاهرة, Egypt JLL Full timeJLL supports the Whole You, personally and professionally. We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home....
-
Associate Facilities Manager
6 months ago
محافظة القاهرة, Egypt JLL Full timeJLL supports the Whole You, personally and professionally. Essential **Responsibilities**: Client Relationship Strive to “delight” the Client in all aspects of service delivery Interact on a regular basis with the appropriate Client operation leads and people experience to discuss ongoing service delivery and forward planning. Address complaints,...
-
Administrative Specialist
3 months ago
القاهرة, Egypt Majid Al Futtaim Full timeDescription **JOB TITLE** Administrative Specialist | MAF Global Solutions | Facilities Management **ROLE SUMMARY** The Administrative Specialist will provide comprehensive administrative support to the Facility Management department, ensuring the smooth and efficient operation of the facility. This role will involve a wide range of tasks, including office...
-
Associate Facilities Manager
7 months ago
محافظة القاهرة, Egypt JLL Full timeJLL supports the Whole You, personally and professionally. Essential **Responsibilities**: Client Relationship Strive to “delight” the Client in all aspects of service delivery Interact on a regular basis with the appropriate P&G CM & SSL operation to discuss ongoing service delivery and forward planning Address complaints, manage client communications...
-
Facility Manager
4 months ago
القاهرة, Egypt CBRE Excellerate Full time**Facility Manager** **Cairo** **Egypt** **Who we are** We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support...
-
Mep Engineer
2 months ago
القاهرة, Egypt Namaa Facilities Management Full time**Company Description** Namaa FM, founded in 2009, provides total and professional Properties & Integrated Facilities Management Solutions. The company is located in Cairo, Egypt, and is dedicated to delivering high-quality services in the field of Facilities Management. **Role Description** This is a full-time on-site role for an MEP Project Engineer at...
-
Snr Facilities Engineer
4 months ago
القاهرة, Egypt CBRE Excellerate Full time**Job Scope** The Facilities Supervisor will be responsible for the day-to-day operational facilities management service, on site team. Main duties include Maintenance of buildings, OpeX & Capex Management, Moves, Projects, Health & Safety, Environmental Management & Contract Support Management. **Responsibilities**: **Facilities Management** -...
-
Senior Administrative Specialist
4 weeks ago
القاهرة الجديدة, Egypt Mimar Full time**MIMAR Society**: **We are always striving to attract and retain highly motivated and talented professionals.**: **- **Oversee day-to-day administrative operations, including office facilities, equipment, and supplies**: - **Develop and implement administrative policies and procedures to ensure smooth operations and compliance with organizational...
-
Facilities Manager
6 months ago
محافظة القاهرة, Egypt JLL Full timeJLL supports the Whole You, personally and professionally. **Client/Stakeholder Management**: Ensure that Client expectations are met and exceeded. In particular, act as a point of escalation for all operational customer facing matters. Promoting high level of satisfaction among client users and reinforcing prompt response and customer service focused...
-
Facilities Senior Supervisor
2 months ago
القاهرة الجديدة, Egypt PepsiCo Full time**Responsibilities**: 1. Manage the day-to-day operations of a variety of office services to ensure that the organization’s current and future administrative needs are met efficiently, reliably, and economically. These activities may include copy services; office supplies, equipment, and inventory; administrative assistance; mail, distribution, and...
-
Facility Supervisor
4 months ago
القاهرة, Egypt CBRE Excellerate Full time**Job Scope** The Facilites Supervisor will be responsible for the day-to-day operational facilities management service, on site team. Main duties include Maintenance of buildings, OPEX & CAPEX Management, Moves, Projects, Health & Safety, Environmental Management & Contract Support Management. **Responsibilities**: **_Facilities Management_** Responsible...
-
Administrative Assistant
4 weeks ago
القاهرة, Egypt Savills Middle East Full time**The Role** The **Admin Assistant** plays an important role in ensuring the seamless operation of the Egypt office and overseeing the company’s administrative functions. This dynamic position demands exceptional organizational, communication, and IT skills, paired with a proactive, solution-oriented mindset. If you thrive in a fast-paced environment and...
-
Facility Engineer
4 weeks ago
القاهرة, Egypt Giza Systems EG Full timeSupervising Preventive / Corrective maintenance work orders. - Supervising (Fire Alarm, Fire Fighting, Lighting, HVAC, Plumbing, Painting & interiors) of the building. - Operating the BMS System. - Operating the Access Control System. - Keeping the Building in a neat, comfortable condition. - Perform ongoing preventive maintenance and repair work on...
-
Facilities Specialist-vois
1 month ago
القاهرة, Egypt Vodafone Full time**Role Purpose**: This role is responsible for the overall Facilities delivery of various services to VFE building throughout coordinating and Managing vendor day to day service delivery to fulfill and satisfy all departments’ needs according to VFE strategy and handled in a timely manner with high quality. Services to include. Deliver all Facilities...
-
Office Administrator, Document Controller
4 months ago
القاهرة, Egypt ABL Group Full time**Description**: **Be the energy behind change. Join ABL Group.** ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more...
-
Facilities Coordinator
2 months ago
القاهرة, Egypt CBRE Excellerate Full time**Job Purpose**: To manage Facility Services as assigned by Site Facility manager **Job Location: Cairo, Egypt** **Key Tasks**: - Act as a local support / backfill to the site lead - Cover the reception / host function when needed. - Training & monthly recaps with office / tea boys and cleaners to perform Daily checks of meeting rooms and office...
-
Front Desk, Events
3 months ago
القاهرة, Egypt AXA Egypt Full time**Key Responsibilities**: **Admin Facility** - Responsible on all AXA premises services including housekeeping & maintenance - Handle all request & complaints faced by the staff for any of facility maintenance service - Quarter report for the quality of service of the Facility Management. - Handle the staff parking logistics. - Make a purchase for items...
-
Senior Administration Officer Oil
3 months ago
القاهرة, Egypt Rawaj - Human Capital Management Full timeLeverage your abilities and join the dynamic team of a leading company specializing in **the Oil & Gas **industry in Maadi, Egypt.** As a** Senior Administration Officer** oversee and manage the administrative functions within the organization. you must have extensive experience in administration, strong organizational abilities, and the capability to...