Monitoring Service Delivery Manager

Overseeing the day-to-day service operations within the region, ensuring processes run smoothly and efficiently.Maintaining team skills matrix and improving cross-product skills for high performing team members Reviewing and approving SOW, contracts, cost sheets, and project budgetsOwning and overseeing all program and service delivery aspectsMonitoring and...

Understanding business cycles of outsourcing and managed servicesManage demand from users on IT services , physical security and supervise the deliveryAssist in building and updating Service Catalogue to streamline the servicesEnsure the service operation is running smoothly and all incident are and recorded in a service ticketing systemCommunicate to...

Responsibilty:Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without...

Job TitleService Delivery ManagerJob DescriptionAs a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and...

Provide technical guidance and expertise to team members in the successful implementation, configuration, and administration of operating systems, Oracle databases and application serversCollaborate with stakeholders, including project managers, system architects, and business analysts, to define project requirements, develop project maintenance plans, and...

Job TitleService Delivery ManagerJob DescriptionAs a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments.  Be responsible for customer satisfaction...

Recognizing customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs.Assuring that the delivered services are in line with the performance Service Level Agreements (SLA’s) as defined in the customer services contracts.Assuring that all issues raised during the product lifecycle starting...

Responsibilities:• Creating a pipeline and prioritization process for all business requests and divide them per domain and provide regular presentation / steering committees to relevant sector heads for alignment on progress and priority checks.• Accountable for the management and delivery of Change Requests E2E from Requirements preparation,...

As a Time Service Delivery Expert, you will be responsible to support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.This role reports directly into the Time...

Creating a pipeline and prioritization process for all business requests and dividing them per domain and providing regular presentation/steering committees to relevant sector heads for alignment on progress and priority checksAccountable for the management and delivery of Change Requests E2E from Requirements preparation, Resource Management, Stakeholders...

Responsibilities:• Creating a pipeline and prioritization process for all business requests and dividing them per domain and providing regular presentation/steering committees to relevant sector heads for alignment on progress and priority checks.• Accountable for the management and delivery of Change Requests E2E from Requirements preparation,...

Customer Experience & Service Management Manager Leading and driving initiatives related to the company's Customer Experience strategy.Driving Voice of Customers initiatives and providing senior leadership with customer feedback, data, and insightsEnhancing the overall customer experience across all touchpointsCollaborating with cross-functional teams...

Job DescriptionInitiate, develop, maintain, and deliver information technology industry best practices, standards, architectures, enterprise, and emerging technologies.Oversee the solutions implementation and delivery of software solutions.Guide business teams through their requirements and advice about software solutionsDefine the development and testing...

Responsibilities:• Ensuring the correct and proper delivery of customer support services to our customers.• Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness.• Take ownership of customers issues and follow problems through to resolution• Guide the sales and presales team...

Update and maintain the M&E database and identify findings for reporting and lessons learned purposes. Coordinate the semi-annual reporting for the Country Team and provide quality control over Implementing Partners reports.Ensure PROSPECTS M&E tools (e.g. work plans, financial forecasting, etc.) are updated and its processes are adequate and support the...

Responsibilities:• Transform the SW Services portfolio to cloud-native solutions• Actively contribute on the success of the entire CSW product portfolio.• Develop strategies to deliver high-quality cloud services to customers• Manage all aspects of services delivery, including scoping, planning, deployment, and support• Provide...

A software delivery manager coordinates and manages the software development process for specific software projects. The manager operates within a software development environment in software companies or virtually any type of company with software development resources. Project planning, scheduling, and performance are part of the responsibilities. Managing...

Ensuring planning and execution of various service activities carried out both off and on sites, driving and monitoring service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfactionAllocating, driving and monitoring work to projects based on order content, delivery time, competencies and workload,...

Job DescriptionDesign and own end-to-end the Last-mile unit costs strategy to meet both commercial requirementsManaging everything related to Nana’s last-mile delivery cycle, including in-house and partner teamsMaintain all HR-related aspects of the Last-mile fleet team including hiring new drivers nationwideDirectly responsible for designing and...

The ability to work together and cooperate with the work team.Proficiency in oral and written communication skills.Possessing creativity and devising appropriate solutions to problems.Flexibility and ability to face work pressures and challenges.Commercial awareness and understanding of business environments.