Technical Support

2 weeks ago


مصر, Egypt Just again Full time

Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction.
- Installing and configuring hardware and software, diagnosing, and repairing faults.
- Resolving network issues.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Managing multiple cases at one time.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra space of kindness to engage customers

**Job Category**:
**IT - Network**:
**IT - Software Development**:
Job Requirements

**Experience**:
Min: 1 Year

**Career Level**:
Fresh Graduate

**Job Type**:
Full Time

**Vacancies**:
10 Open Positions

**Salary**:
Min: 4500 Egyptian Pound (EGP)

Max: 5500 Egyptian Pound (EGP)

**Gender**:
Male

**Degree Level**:
Bachelor's degree

**Faculty / Institute**:
Computer & Information

**Major**:
Computer Engineering

**Age**:
Min: 24 Years Max: 28 Years

**Nationality**:

- All Arab Countries
- **Residence Location**:
New Cairo, Cairo, Egypt

**Languages**:
Arabic - Fluent / Excellent

English - Good

**Own a Car**:
Any

**Have Driving License**:
Any

Job Skills
- Experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills.
- Excellent in Microsoft Excel.
- Ability to multi-task, prioritize, and manage time effectively
- College degree in Faculty of computer science or information technology.
- Able to work under stress and work on shift Basis.
- Attention to detail and good problem-solving skills.
- Good written and verbal communication.


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