Technical Support

4 weeks ago


مصر, Egypt SSC Egypt Full time

Execution of DB scripts/extracts as needed.
- React to High Severity issues technical situation that requires immediate attention.
- Work with multiple teams for successful resolution of issues and incidents.
- Self-motivated professional to work with mínimal direction with effective time management skills.
- Support daily operation.
- Give advisory to product and operation team.
- Ability to read and understand job-related materials such as instructions, specifications, references and manuals.
- Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues.
- Ability to work independently or as part of a team.
- Providing technical support to teams within the organization, and to external clients when required.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Maintaining and updating technical documents and procedures.
- Identifying and resolving technical issues.
- Preparing maintenance plans and upgrading schedules for the organization's systems.
- Developing reports for teams across the business.

**Requirements**:

- Bachelor's degree of Engineering or Computer Science.
- Relevant (1-4) years of experience.
- Experience in relational database Engines (SQL Server, Oracle, etc).This includes the ability to write SQL queries and In-memory DB (preferred Redis).
- Microservices Spring-boot.
- Basic knowledge in Application Servers ( IBM, Websphere, Oracle WebLogic, Tomcat Server, Apache Web Server, Microsoft IIS Web Server).
- Solid experience in cloud computing platform (Microsoft Azure is a plus).
- Business Intelligence knowledge is a plus.
- Analyzing system logs and identifying potential issues with systems.
- Having experience with Windows, LINUX, Micro Services, and Cloud environment.
- Java 8, and preferred (Kotlin JVM).
- Containers docker, K8s, and (OpenShift is preferred).
- Azure DevOps, git repos, and CI/CD pipelines.
- Ability to Work Under Pressure.
- Strong Analytical and troubleshooting skills.
- Innovative thinker.
- Strong communication skills.
- Excellent attention to detail.



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