Senior Technical Support Engineer

3 days ago


مصر, Egypt Edita Full time

**Main Purpose**:
Act as first line of support for providing IT technical assistance and support for employees located in the main office, branch and factories

**Responsibilities**:

- Provide IT technical support for local and remote users.
- Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure.
- Ensure timely resolution of all first level problems with minimum supervision
- Back-up and restore users’ files and devices configuration.
- Ensure accurate allocation of information technology assets.
- Manage and operate the network printing monitoring, network monitoring and telephone logging system

**Job Requirements**:
**Education**: Bachelor’s Degree from a high institute.

**Experience**: 3-5 Years of experience in a similar field.

**Languages**: Very Good command of English language (Speaking, reading and writing).

**Computer** **Skills**:
MS Word Skills Advanced

MS Excel Skills Advanced

MS PowerPoint Advanced

MS Outlook Skills Advanced

S.Ms Infrastructure system Intermediate

Network Applications Intermediate

PC Maintenance Advanced

**Working Conditions**:
**Working Days**: 5 Days/week [Sunday Till Thursday].

**Days Off**: Two days/Week [Friday and Saturday]

**Working Hours**: From 07:30am till 04:00pm.

**Working Environment**: 90% of standard office work, 10% outdoors

**Our Story**

edita was established in 1996, and now is one of the leading FMCG companies in Egypt and the Middle East. The company is well known for its consistently high quality products and strong brands like Molto, TODO, Bake Rolz, Bake Stix, Mimix, HoHo's, Twinkies and Tiger Tail. edita acts also as the sole regional distributor of several brands of imported sweeteners, olive oils, & pasta. edita is the market leader in the Croissant, Cakes & Bread snacks categories in Egypt. edita brands are now part of everyday's life to consumers in Egypt and more than 15 other markets in Middle East & Africa. As reflected in our vision, International markets support is of local importance in our strategy.



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