Training Specialist Customer Connection Customer

4 weeks ago


Cairo, Egypt Souq.com for E-Commerce LLC egypt Full time
Responsibilities:
  • Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
  • Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
  • Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
  • Training experienced employees on new or updated call center procedures to improve their performance.
  • Observing the daily operations of call center employees and identifying any areas of improvement.
  • Liaising with team leaders and managers to conduct on-the-job coaching.
  • Measuring the effectiveness of training sessions and preparing individual or team progress reports.
  • Creating and managing the training budget.
  • Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

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