Customer Inquiry Advisor

7 months ago

Cairo, Egypt DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**:
Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**Role Purpose**

Confidently and knowledgeably provide the full suite of DHL customer service offerings (eg booking, enquiries, shipment status, tracking etc) to all parties contacting DHL via the customer service hotline and other contact modes.

**Customer External - DHL Existing and Potential Customers**
- Accept and register bookings for DHL services
- Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices. Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands

**Stakeholder Internal - Sub-function Department**
- Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries.

**Process**

**Service Improvement Issues**
- Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
- Adhere to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
- Provide support to backline team where necessary
- Manage import requests where necessary

**People - Management**
Incumbent has no direct report and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions /actions Informal influence to enable improvement and change within theorganisation

**Skills / Qualifications**

**Key capabilities**
- Telephone skills
- Conflict resolution skills
- Technical Skills (Telephone and Order Booking systems preferable)
- Communication skills - spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)

**Competencies**

**Competency segment ‘Business’**
**Analysis**:Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions**.**
**Planning & Organizing**:Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.
**Decision Making**: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
**Results Orientation**:Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

**Competency segment ‘Leadership’**
**Teamwork**:Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

**Competency segment ‘Personal’**
**Accountability**:Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.
**Communication**:Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
**Self-Management**:Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

**Expected years of experience (Minimum)**
1-2 years’ experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)

**OUR OFFER**:

- Strong career support in

  • Pharmaceutical Account Advisor

    7 days ago

    Cairo, Egypt Raya Contact Center Full time

    About the Job Medical customer service adviser (Over the phone) for one of the leading laboratories in Egypt, We offer both full time and part time opportunities. Pharmaceutical Call Center Vacancy to answer customers' inquiries Job Description: Handling labs' customers over the phone Providing test results for customer. Providing test conditions and other...

  • Real Estate Sales Advisor

    7 days ago

    Cairo, Egypt Coldwell Banker Egypt Full time

    Coldwell Banker New Homes is now hiring for a Real Estate Sales Advisor Sales advisors need to be confident communicators with excellent selling skills and the ability to retain the product knowledge. Required to approach customers, offer advice on Real Estate properties and deal with any resulting transactions. A Sales Advisor usually performs many of the...

  • Fixed Term Sales Logistics Customer Advisor

    5 days ago

    Cairo, Egypt Bosch Group Full time

    Company Description Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Automotive Aftermarket, Power Tools and Security Systems. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our...

  • Service Point Advisor Team Leader

    7 months ago

    Cairo, Egypt DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market...

  • Freelance Customer Service Team Advisor

    3 days ago

    Cairo, Egypt United Call Centers Kft Full time

    **United Call Centers** is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented **Customer Service Team Advisors** who can join our international Team. **Tasks and...

  • Vodafone Egypt- Customer Care Advisor

    7 days ago

    Cairo, Egypt Vodafone Full time

    Description We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and...

  • خدمة عملاء في راية

    7 days ago

    Cairo, Egypt Raya Contact Center Full time

    Available Vacancies: Customer service vacancies (Arabic and English) in several accounts. You will be hired in the best account that fits you based on your educational background, skills and English proficiency. Job description: - Handles customer inquiries from beginning of the inquiry to it’s closing - Resolves customer complaints & problems aiming for...

  • Advisor, Business Operations

    5 days ago

    Cairo, Egypt Dell Technologies Full time

    Business Operations Advisor We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We...

  • Travel Advisor

    20 hours ago

    Cairo, Egypt Transcom Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join our Transcom Family as a Customer Service Representative!** Job Responsibilities: Assist customers with travel reservations, cancellations, ticketing, and other travel-related concerns. - Respond and resolve...

  • Advisor, Business Operations

    5 days ago

    Cairo, Egypt Dell Technologies - RSA Full time

    **Advisor, Business Operations - Archer** Archer empowers organizations to manage multiple dimensions of risk on one platform with on-premises and SaaS offerings, and quickly implement industry-standard processes and best practices for advanced risk management maturity, informed decision-making and enhanced business performance. Risk and uncertainty today...

  • Senior Financial Services Representative

    5 days ago

    Cairo, Cairo, Egypt RayaCX Full time

    Company OverviewRayaCX is a leading customer experience management company that specializes in providing exceptional customer service solutions for financial institutions.Salary and BenefitsThe estimated salary for this position is 5300 EGP per month. Additionally, RayaCX offers a competitive benefits package to its employees.Job DescriptionWe are seeking a...

  • Customer Service in Bank

    7 days ago

    Cairo, Egypt Raya Contact Center Full time

    A very Interesting Career that allows you to handle banking inquiries over the phone and working inside the bank. If you are meeting the below qualifications bring your friends and join us on: from Sunday to Thursday 10 AM to 4 PM. Interviews location: Raya Contact Center new building (MP3) inside the technology village at Maadi (of El-lasilky street). Job...

  • Account Advisor Ii

    1 day ago

    Cairo, Egypt Talabat Full time

    Role Summary: - Overall responsibilities are to handle and resolve all incoming live chat customer inquiries and complaints in a professional, efficient, and effective manner to ensure customer satisfaction and loyalty. - Role Scope- Handle all incoming live chats such as; late confirmation, missing items, wrong, payment, refund, modification, incomplete...

  • Sales and Customer Representative

    7 months ago

    Cairo, Egypt Florabel Full time

    **Job Summary**: We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth through effective sales...

  • Customer Service Representative

    7 months ago

    Cairo, Egypt Centro Global Solutions Full time

    At Centro, our Customer Service & Marketing Representatives have one goal in mind: provide the highest level of personalized customer satisfaction. The majority of the customer service related calls require representatives to answer inbound calls and assist customers with specific inquiries. The Customer Service & Marketing Representative will build...

  • Customer Services Offshore

    7 days ago

    Cairo, Egypt Raya Contact Center Full time

    Raya - OSN Project Call Center Offshore Advisor is now needed : Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Must have good computer skills and ability to type at least 20 wpm Must have the ability to demonstrate world class customer service, explain the product and service offerings, and...

  • Customer Service Consultant- Danish Speaker

    20 hours ago

    Cairo, Egypt Bupa Global Full time

    Job Introduction Our team is expanding and we are looking to add customer focused advisors to our centre in Cairo. We will provide you full and comprehensive training and ongoing coaching. This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the...

  • English Travel Advisor

    7 days ago

    Cairo, Egypt Transcom Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join our Transcom Family as a Customer Service Representative!** Job Responsibilities: - Provide customer support and responding promptly to all queries via phone. - Assist customers with travel reservations,...

  • Customer Service

    7 days ago

    Cairo, Egypt Progate Full time

    Answering all clients inquiries & handle their needs, complains & comments. - Submit weekly & monthly reports for continues evaluation on customer’s status when needed. - Provide relevant clients feedback to the direct manager & to the right channels. - Deal with all clients deals in a professional, positive & trustworthy manner. 0-5 years of experience in...

  • Sr. Specialist, Customer Center

    7 months ago

    Cairo, Egypt Orange Full time

    Welcome customers to the customer center. -Handle customer's complaints and inquiries and provide solutions to their problems. -Sell mobinil products and services and ensure proper collection of required documents. -Sell value added services to customers. -Coordinate with other departments to solve customers’ complaints. Education -University graduate....