Senior Financial Services Representative
2 days ago
RayaCX is a leading customer experience management company that specializes in providing exceptional customer service solutions for financial institutions.
Salary and BenefitsThe estimated salary for this position is 5300 EGP per month. Additionally, RayaCX offers a competitive benefits package to its employees.
Job DescriptionWe are seeking a highly motivated and experienced Financial Call Center Advisor to join our team. The ideal candidate will have a strong background in customer service and a thorough understanding of financial services.
As a Financial Call Center Advisor, you will be responsible for handling customer inquiries and providing support for various financial services provided through the instant transfer application.
Key Responsibilities:
- Handle incoming calls from customers and provide exceptional customer service by addressing their inquiries and concerns in a timely and professional manner
- Utilize your knowledge of financial products and services to provide accurate information and guidance to customers
- Identify and escalate complex issues to the appropriate departments for resolution
- Maintain a high level of customer satisfaction by consistently meeting and exceeding performance metrics
- Keep up-to-date with the latest industry trends and changes in financial products and services
- Collaborate with team members to improve processes and enhance the overall customer experience
- Adhere to company policies and procedures at all times
To be successful in this role, you will need:
- A high school diploma or equivalent; a Bachelor's degree in Business, Finance, or a related field is preferred
- Excellent communication skills, both verbal and written
- Ability to handle high call volumes and work in a fast-paced environment
- Strong problem-solving and decision-making skills
- Proficient in using computer systems and software applications
- Ability to work flexible hours, including evenings and weekends if required
RayaCX is located in Syndicate Of Applicators Tower, Abbaseya, Cairo.
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