Customer Service Consultant- Danish Speaker

23 hours ago

Cairo, Egypt Bupa Global Full time

Job Introduction

Our team is expanding and we are looking to add customer focused advisors to our centre in Cairo. We will provide you full and comprehensive training and ongoing coaching.

This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer on. This will include resolving complex and challenging situations from all customer groups - individual, Corporate and Intermediaries.

You will be a customer service champion, putting the customer at the centre of everything you do.

**This role is a shift basis role, you will be asked to work based on hours and/or days shift.**

Main Responsibilities
- Approving/rejecting all requests to authorize treatment before any surgery or procedure.
- Respond to members’ correspondence either by phone or by writing following appropriate investigation, in line with Bupa Global policy and style.
- Respond to members’ visits by evaluating their situation and requests and accordingly provide them with the necessary advice/ action.
- Reissuing and tracking members’ documents
- Making manual collections from customers’ credit cards
- Deal with billing inquiries.
- Raising manual credit notes and invoices when needed
- Issuing membership letters for customers to confirm cover
- Issuing payment receipts for members and group payments when requested.
- Deal with providers that may have any queries related to their dealings with Bupa Global or on behalf of their clients.
- Take responsibility for ensuring that the system records reflect up to date communications with internal and external customers so that enquiries can be dealt with quickly and efficiently.
- Ensuring members’ contact details are up to date on the system.
- Provide support to other Bupa Global Departments to overcome cultural and language barriers.
- Coordinate with Service Partners to set medical treatment appointments for members seeking treatment internationally.
- Handling members complaints and accordingly investigate situation and coordinate with other departments in order to solve the complaint in a timely manner and retain the customers.
- Use agreed levels of authority and previous experience to make effective business decisions.
- Take ownership of the enquiries and liaise between departments to provide a ‘seamless service’ to members.
- Support new team members throughout their learning curves.
- Ensure that the team objectives are met through out the year
- Able to communicate both written and orally in Danish.

Able to demonstrate that you pay due regard to customers and treat them fairly by:

- being able to explain the impact that your role and actions have on the fair treatment of customers.
- being able to explain the potential implications for customers who are not treated fairly by you or others.
- making the fair treatment of customers central to all that you do.
- always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills

About The Company
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Bupa’s purpose is longer, healthier, happier lives and making a better world.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives.

**Bupa Global**

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

**Application process**:
If you are invited to an interview, a member of the resourcing team will be able to advise you on what to expect. This will vary in region, but will likely include an initial phone or digital interview, followed by one or more of the following depending on the role: Core capability interview; Technical/function specific interview; Online profiling assessment; Presentation, written task, role play; Assessment centre.

  • Customer Service for French Speakers

    7 months ago

    Cairo, Egypt Etisal International Full time

    **French Speakers are needed for hotels booking account** Net Salary 14k+Extra 7500 EGP Bonus Every quarter **Last shift ends at 10:00 PM** Grads C1 French, B1 English **Location : Maadi** Previous CS experience is a must. Ability to Commute: - Cairo (required) Ability to Relocate: - Cairo: Relocate before starting work (required)

  • English Customer Service

    2 weeks ago

    Cairo, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:English **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join our Transcom Family as a Customer Service Representative!** Job Responsibilities: -...

  • Customer Service Representative

    2 weeks ago

    Cairo, Egypt Teleperformance Full time

    **Teleperformance** is hiring fluent English speakers to work as Customer Service Representatives ( voice account) **Benefits** - NET salary is 8000 EGP (free of tax and fees) - social and medical insurance - 1000EGP over night allowance - Transportation provided 24/7 - chance to be promoted after 6 months and free training courses - Gym access - Training...

  • Learning As a Service Consultant

    23 hours ago

    Cairo, Egypt Vodafone Full time

    **Key accountabilities and decision ownership**: - Assess different RFPs, evaluate clients’ needs and decide on the learning and performance intervention - Write technical proposals to clients with the ability to convince clients with highly eloquent writing and innovative presentations - Provide tailored training and consultancy solutions that clearly...

  • Customer Service Team Manager

    2 weeks ago

    Cairo, Egypt Souq.com for E-Commerce LLC Full time

    Fluent French speaker - Bachelor’s degree is a must. - 3 plus years’ experience with Customer service would be an added advantage - 5-7 years of overall experience and 2 years of supervisory exposure in managing a team size of 10-20 associates. - Advanced computer skills using a variety of programs highly desired - 24/7/365 availability, including...

  • Customer Service Representative

    2 weeks ago

    Cairo, Egypt Teleperformance Egypt Full time

    **We’re hiring Excellent to Fluent English Speakers (B1+ ,B2, C1)English Levels for the below**: **Who Can Apply?** ** Excellent UP To Fluent English Speakers.** ** MUST be Flexible to Work from Mohandseen or 5th Settlement based on the Final Interview result** ** MUST be Flexible With the Rotational shifts 24/7 Shifts, Overnight Shifts-Last shift for...

  • Customer Service in Bank

    7 days ago

    Cairo, Egypt Raya Contact Center Full time

    A very Interesting Career that allows you to handle banking inquiries over the phone and working inside the bank. If you are meeting the below qualifications bring your friends and join us on: from Sunday to Thursday 10 AM to 4 PM. Interviews location: Raya Contact Center new building (MP3) inside the technology village at Maadi (of El-lasilky street). Job...

  • Datacom Product Engineer

    7 days ago

    Cairo, Egypt Jobzella.com Full time

    Datacom product engineer is responsible for North Africa region datacom product project technical delivery, meet customer satisfaction. fluent French speakers. Bachelor’s Degree or above in communication engineering, electrical engineering, computer field or related fields.Strong technical knowledge about Router/Switch/FIrewall, master datacom protocal,...

  • Microwave Product Engineer

    7 days ago

    Cairo, Egypt Jobzella.com Full time

    Microwave product engineer is responsible for North Africa region microwave product project technical delivery, meet customer satisfaction. fluent French speakers Bachelor’s Degree or above in communication engineering, electrical engineering, computer field or related fields.Technical knowledge both in microwave theory and microwave equipment. Microwave...

  • Digital Services Integration Manager

    2 weeks ago

    Cairo, Egypt Orange Business Full time

    **About the role**: **Main Mission** Part of the GDO (Global delivery and Operations) Digital services integration team, the Digital Services Integration Manager is responsible to transfer customers’ requirements into solutions based on Orange or third party products and services. He/she is also acting as the business analyst translating business...

  • Customer Service and Reservation Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    We are seeking a highly skilled Customer Service and Reservation Specialist to join our team at Nok Human Capital.Job Overview:The ideal candidate will be responsible for managing inbound enquiries via multiple channels, preparing quotations and making reservations for our members, and providing recommendations for travel, accommodation, and activities.Key...

  • خدمة عملاء في راية

    7 days ago

    Cairo, Egypt Raya Contact Center Full time

    Available Vacancies: Customer service vacancies (Arabic and English) in several accounts. You will be hired in the best account that fits you based on your educational background, skills and English proficiency. Job description: - Handles customer inquiries from beginning of the inquiry to it’s closing - Resolves customer complaints & problems aiming for...

  • Customer Service Ambassador

    2 months ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    About NOK Human CapitalWe are a leading provider of human capital solutions, dedicated to helping businesses achieve their goals through strategic recruitment and talent management.Job OverviewThis role involves working as a Customer Service Representative for a renowned BPO company. You will be responsible for handling customer inquiries, providing product...

  • Solution Consultant

    2 weeks ago

    Cairo, Egypt Orange Business Services Full time

    **About the role**: As a billable consultant, you will work both independently and in partnership with consultants from other regions. You will be engaged in performing or assisting in following activities: - Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario) - Ownership or support on creation of...

  • Solution Consultant

    5 days ago

    Cairo, Egypt Orange Business Services Full time

    As a billable consultant, you will work both independently and in partnership with consultants from other regions. You will be engaged in performing or assisting in following activities: - Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario) - Ownership or support on creation of projects consulting...

  • Customer Service Executive

    7 days ago

    Cairo, Egypt GIMPEX Full time

    Minimum 1 year experience in call center industry. - Call center Industry | technology knowledge. - Bachelor’s Degree Required. - Fluent English. - Positive, Enthusiastic, Friendly attitude For over 20 years, we have worked hard to develop a company based in principles that value people. GIMPEX is comprised of 9 companies: GIMPEX Audio Visual...

  • Greenlake Service Provider Sales Consultant

    2 weeks ago

    Cairo, Egypt Hewlett Packard Enterprise Full time

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. **In a typical day as a UKIMESA GreenLake Service Provider Sales Consultant, you would**: - Help Service Providers build and / or modernize their cloud and...

  • English Customer Service Ambassador

    2 weeks ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    We are seeking a highly skilled English Customer Service Representative to join our team at NOK Human Capital.The ideal candidate will possess exceptional communication skills, with the ability to empathize with customers and provide tailored solutions to their issues.With a strong focus on delivering exceptional customer experiences, you will be responsible...

  • Solution Consultant

    2 weeks ago

    Cairo, Egypt Orange Business Services Full time

    **About the role**: **Mission / role purpose** A billable professional who works with clients to develop quality communications solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements; the assessment. The role is...

  • Delivery Station Customer Service Associate

    7 months ago

    Cairo, Egypt Souq.com for E-Commerce LLC - G32 Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...