Account Advisor Ii

2 days ago


Cairo, Egypt Talabat Full time

Role Summary:

- Overall responsibilities are to handle and resolve all incoming live chat customer inquiries and complaints in a professional, efficient, and effective manner to ensure customer satisfaction and loyalty.
- Role Scope- Handle all incoming live chats such as; late confirmation, missing items, wrong, payment, refund, modification, incomplete and canceled orders, agent’s demeanor (LOB centers), escalation, vouchers, offers, and technical issues.-
- Handle complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.-
- Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.-
- Communicate vigorously with different internal and external channels to ensure complete order.-
- Comply with Talabat’s standard guidelines and processes in relation to service recovery (compensation matrix and authority).-
- Collect customer feedback and suggestions, and forward them to the direct team leader for future action.What Did We Order?
- Education level: University graduate.
- Major: Business Administration or Hotel Management is preferable
- Years of experience: 1 year in Customer Care.
- Excellent Communication skills.



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