Client Support specialist

4 weeks ago


Cairo, Egypt Rekrut by Talent 360 egypt Full time

RIBATIS , Op rateur de la transformation digitale dans le domaine du #eGOV, cherche #Recruter un #CONSULTANT #TECHNICO #FONCTIONNEL - #PROCESSUS & #OUTILS

- Missions
:

laborer et actualiser les processus m tier et support de l entreprise ;

Formaliser les logigrammes de processus m tier et support ainsi que les mod les de donn es associ s (Enregistrements) au niveau de l intranet de l entreprise (Outil TDB) ;

tudier la convergence des processus cibles avec les outils informatique disposition ;

R aliser et maintenir les sp cifications fonctionnelles en vue d automatiser les processus m tier et support de l entreprise ;

tudier, mod liser et actualiser les diff rents indicateurs de pilotage internes et externes ;

Assurer le param trage ainsi que les d veloppements sp cifiques des besoins internes couverts par la suite Zoho One ;

Assurer les tests de recevabilit des param trages et d veloppements sp cifiques ;

laborer les supports de formation sur les processus et outils internes ;

Assurer la formation des quipes internes sur les processus et outils internes ;

R aliser une valuation p riodique du respect des processus en vigueur par les diff rentes quipes ;

Assurer la veille en continue sur les nouveaut s des outils progiciels internes et la suite Zoho One en particulier ;

Assurer l administration des solutions de gestion interne notamment la suite Zoho One.


Pour toute personne int ress e, pri re de nous adresser vos candidatures sur en pr cisant au niveau de lobjet de l mail loffre pour laquelle vous

#Hiring #Consultanttechnicofonctionnel #Consultant_Technico_Fonctionnel #IT #ZOHO #ERP



Profil

- Formation initiale : BAC+3/BAC+5 en IT


- Exp rience : Un de 3 ann es dexp rience, dont au moins une probante dans un poste quivalent


- Savoir- tre : Une personne

Curieuse/D brouillarde ;

Sait couter/analyser/concevoir ;

Organis


- Savoir-faire : Une personne qui sait

Param trer & Adapter un ERP ;

D velopper avec un langage de programmation ;

R diger de la documentation IT (Expressions de besoin, Logigrammes, Proc dures, Guides dutilisation, Guides de param trage, ).



- Formation initiale : BAC+3/BAC+5 en IT - Exp rience : Un de 3 ann es d\'exp rience, dont au moins une probante dans un poste quivalent - Savoir- tre : Une personne Curieuse/D brouillarde ; Sait couter/analyser/concevoir ; Organis - Savoir-faire : Une personne qui sait Param trer & Adapter un ERP ; D velopper avec un langage de programmation ; R diger de la documentation IT (Expressions de besoin, Logigrammes, Proc dures, Guides d\'utilisation, Guides de param trage, ).

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