Customer Success Manager

ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships...

Job DescriptionKey Responsibilities:Ensure incoming incidents are categorized, logged and resolved in a timely fashion and within the agreed SL to ensure meeting/exceeding the targets of the KPIs and aiming at the client satisfaction and avoid receiving any negative feedback.  Resolve software and hardware inquires and install, maintain, troubleshoot,...

Key Responsibilities:Coordinate internal resources and contractors for the flawless execution of pilot projectsLead and supervise projects with the most efficiency and to assure the highest quality and productivity of the teamMeet delivery deadlines with high qualitySupport multiple, ongoing foreign and native language transcription/annotation management...

Job DescriptionWe are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project .The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues.Our Call Center Representatives are often the first point of contact for...

Roles and Responsibilities: Oversee the product management team setting strategic direction and priorities. Liaise with senior stakeholders across departments to align product strategies with company objectives. Mentor and support Product Managers in their projects ensuring best practices in product lifecycle management. Drive the innovation development and...

Answering internal customers' inquiriesInvestigating and resolving customer complaintsProviding technical support Escalating customer issues to supervisors or managementIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communication

Achieving growth and hitting sales targets by successfully managing the sales teamManaging , objectives setting, coaching and performance monitoring of sales representativesBuild and promote strong, long-lasting customer relationships by partnering with them and understanding their needsPresent sales, revenue and expenses reports and realistic forecasts to...

Responsibilities: The purpose of this role is to generate new business, create new opportunities and increase revenue for the Maximize sales by increasing market penetration, visibility and by strengthening relationships amongst designated This position shall be responsible for leading and developing a strong and success-driven sales team/network...

Job DescriptionJob Duties: Strategy Alignment Accurately forecasting future sales and forming sales plans to adapt to constant shifts in the marketplace Responsibility for designing the commercial strategy along with the Sales Director and formulation of the sales plans with the teams’ supervisors with the successful communication and delivery of the...

Job DescriptionDevelop and promote branding initiatives consistent with corporate business goals and objectives. Maximize brand value through the development of ancillary revenue streams and new opportunities.Ensure all products, services, and other offerings conform to brand identity .Work with digital marketing team and other department heads to produce...

Job DescriptionMonitor overall Suppliers performance metrics to ensure their compliance with Cartona’s operational standards.Improve operational efficiency of our Suppliers by making sure we always deliver the best service to our customerMaintain continuous business relationship with our suppliers and resolve operational issues between...

Jadeer is hiring on behalf of one of our clients in Giza Egypt. A leading technology and software solutions provider in the MEA region offering Digital Transformation solutions along with other IT Services and consultancy. Job Title: Digital Marketing Manager. Scope: At our company Marketing is about understanding people and building awareness of...

Job DescriptionManage and moderate the social media profiles and presence, including Facebook, Instagram, Website, WhatsApp, and additional channels.Replying to direct messages on social media.Collecting and recording new comments and responses for future content development.Creatively responding with customized messages when needed.Keeping an eye on the...

Arranging appointments with doctors, pharmacists, and other relevant stakeholders.Presenting to doctors, within the specific target reach for this disease entity.Building and maintaining positive working relationships with medical staff and supporting administration staff.Managing budgets for catering, outside speakers, conferences, hospitality.Keeping...

Develop and execute marketing plans to drive leads, sales, and brand awareness.Set marketing goals and objectives, and develop strategies to achieve them.Conduct market research to stay up-to-date on industry trends and competitor activity.Collaborate with the sales team to identify opportunities to generate new business.Manage the marketing budget and...

Lead the planning and execution of all anniversary celebration activities, and collaboration with an events management company, ensuring they align with the company's objectives and brand image.Develop and manage a detailed project plan, including timelines, milestones, budget, vendor selection, and event logistics.Coordinate with internal teams...

Ensures delivery of company sales and revenue targets for serviced clients.Collaborates with the marketing, brand management, project management, and client service functions to deliver a complete customer experience.Ensures that all customer accounts are handled within the requirements and to the standards set and resolves escalated concerns to client...

1. Develop and execute effective sales strategies to achieve revenue targets.2. Lead, motivate, and coach the sales team to maximize individual and collective performance.3. Collaborate with project managers to ensure seamless project execution and client satisfaction.4. Identify and pursue new business opportunities, fostering relationships with potential...

Lead and manage a team of project managers, providing guidance, support, and mentorship to ensure their professional growth and development.Oversee the end-to-end project management process, from receiving client requests to final delivery, ensuring adherence to quality standards, timelines, and client expectations.Collaborate closely with clients to...

Job DescriptionDirect and manage project development from beginning to end.Define project scope, goals and deliverable that support business goals in collaboration with senior management and stakeholders.Develop full-scale project plans and associated communications documents.Effectively communicate project expectations to team members and stakeholders in a...