Delivery Manager
2 weeks ago
Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers.
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
• Guiding the team on how to get the most out of self-organization
• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Facilitating getting the work done without coercion, assigning, or dictating the work.
• Facilitating discussion, decision making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog.
• Contribute to team effort by accomplishing related results as needed• Contribute to team effort by accomplishing related results as needed
• Interacting with architects and developers to ensure quality and timeliness
• Providing all support to the team using a servant leadership style whenever possible, and leading by example
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
• Document lessons learned as part of the closure of each project.
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Service Delivery Manager
1 month ago
Cairo, Egypt Oracle Egypt Full timeResponsibilty:Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without...
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Service Delivery Manager
1 month ago
Cairo, Egypt SSC Egypt Full timeUnderstanding business cycles of outsourcing and managed servicesManage demand from users on IT services , physical security and supervise the deliveryAssist in building and updating Service Catalogue to streamline the servicesEnsure the service operation is running smoothly and all incident are and recorded in a service ticketing systemCommunicate to...
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Service Delivery Manager
2 weeks ago
Cairo, Cairo, Egypt Philips Full timeJob TitleService Delivery ManagerJob DescriptionAs a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and...
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Services Delivery Manager
1 month ago
Cairo, Egypt KnowledgeNet Full timeOverseeing the day-to-day service operations within the region, ensuring processes run smoothly and efficiently.Maintaining team skills matrix and improving cross-product skills for high performing team members Reviewing and approving SOW, contracts, cost sheets, and project budgetsOwning and overseeing all program and service delivery aspectsMonitoring and...
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Service Delivery Manager
2 weeks ago
Cairo, Egypt Philips Full timeJob TitleService Delivery ManagerJob DescriptionAs a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Â Be responsible for customer satisfaction...
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Software Delivery Manager
4 weeks ago
Cairo, Egypt SSC Egypt Full timeA software delivery manager coordinates and manages the software development process for specific software projects. The manager operates within a software development environment in software companies or virtually any type of company with software development resources. Project planning, scheduling, and performance are part of the responsibilities. Managing...
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IT Solutions Delivery Manager
1 month ago
Cairo, Egypt B.TECH Full timeJob DescriptionInitiate, develop, maintain, and deliver information technology industry best practices, standards, architectures, enterprise, and emerging technologies.Oversee the solutions implementation and delivery of software solutions.Guide business teams through their requirements and advice about software solutionsDefine the development and testing...
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Service Delivery Manager
2 weeks ago
Cairo, Egypt Philips Cairo, Egypt Full timeRecognizing customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs.Assuring that the delivered services are in line with the performance Service Level Agreements (SLA’s) as defined in the customer services contracts.Assuring that all issues raised during the product lifecycle starting...
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Service Delivery Manager
1 month ago
Cairo, Egypt IDEMIA Full timeProvide technical guidance and expertise to team members in the successful implementation, configuration, and administration of operating systems, Oracle databases and application serversCollaborate with stakeholders, including project managers, system architects, and business analysts, to define project requirements, develop project maintenance plans, and...
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Technical Delivery Manager
1 month ago
Cairo, Egypt AKQA Egypt Full timeClient facing.Delivers high quality technical projects on time and to budget.Ability to understand the technical complexities of multi-tiered web solutions and systems integration, their underlying technologies and the latest technical tools. Ability to validate Technical Architecture, and Design for smaller or common use case architectures. Ability to...
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Delivery Operations Supervisor
1 month ago
Cairo, Egypt Nana Full timeJob DescriptionDesign and own end-to-end the Last-mile unit costs strategy to meet both commercial requirementsManaging everything related to Nana’s last-mile delivery cycle, including in-house and partner teamsMaintain all HR-related aspects of the Last-mile fleet team including hiring new drivers nationwideDirectly responsible for designing and...
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IT Service Delivery Specialist
4 weeks ago
Cairo, Egypt SSC Egypt Mea Full timeResponsibilities:• Creating a pipeline and prioritization process for all business requests and divide them per domain and provide regular presentation / steering committees to relevant sector heads for alignment on progress and priority checks.• Accountable for the management and delivery of Change Requests E2E from Requirements preparation,...
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Software Service Delivery Specialist
1 month ago
Cairo, Egypt SSC Egypt Full timeCreating a pipeline and prioritization process for all business requests and dividing them per domain and providing regular presentation/steering committees to relevant sector heads for alignment on progress and priority checksAccountable for the management and delivery of Change Requests E2E from Requirements preparation, Resource Management, Stakeholders...
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Software Service Delivery Specialist
4 weeks ago
Cairo, Egypt SSC Egypt Mea Full timeResponsibilities:• Creating a pipeline and prioritization process for all business requests and dividing them per domain and providing regular presentation/steering committees to relevant sector heads for alignment on progress and priority checks.• Accountable for the management and delivery of Change Requests E2E from Requirements preparation,...
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Delivery Station Liaison
4 weeks ago
Cairo, Egypt Souq.com for E-Commerce LLC Full timeBasic qualifications 1 to 2 years of experience in Customer Service Experience with Microsoft Office, Outlook, Word and Excel Self-discipline, quick learning, diligence and proactivity Job summary The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on investigation of where a package is and how Amazon can...
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Time Service Delivery Expert
1 month ago
Cairo, Egypt myGwork Full timeAs a Time Service Delivery Expert, you will be responsible to support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.This role reports directly into the Time...
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Customer Delivery Project ManagerVOIS
3 weeks ago
Cairo, Egypt vodafone Full timeThe Customer Project Manager has a critical role in leading customer-facing projects for Vodafone's UK Business technology solutions Customers. They are responsible for managing multi-party teams and typically oversee IT solutions that aim to transform customer’s operations. The role entails reporting to the Agile Portfolio Lead or working within a...
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SAP Delivery Executive
4 weeks ago
Cairo, Egypt IBM Full timeIntroduction As a Business Sales & Delivery Executive, you will support IBM’s consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM’s top technologies. If you’re ready to bring...
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Service Delivery Coordinator
7 hours ago
Cairo, Egypt Baker Hughes Egypt Full timeIdentifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without sacrificing customer satisfaction.Assessing customer feedback and using...
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Customer Delivery Program ManagerVOIS
1 month ago
Cairo, Egypt vodafone egypt Full timeCommunicates the High Level Vision for the project/ programme and the customers “desired” future state. Designs the delivery capability to deliver the programme o Creates a detailed project/programme plan, using Transformational Flows, identifying the resources required, project interdependencies and critical path, including all the...