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Tech Support specialist
4 weeks ago
The Tier 1 Tech Support position is the first point of contact for customers seeking technical assistance. This role involves troubleshooting and resolving technical issues related to hardware, software, and networking. The Tier 1 Tech Support will work closely with the customer to understand their issue and provide a resolution in a timely manner.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot and diagnose technical issues related to hardware, software, and networking
- Provide solutions to customer issues and follow up to ensure resolution
- Escalate complex issues to higher-level support teams as needed
- Document customer interactions and resolutions in a ticketing system
- Maintain a high level of customer service and professionalism at all times
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Customer Support Specialist
4 weeks ago
Cairo, Egypt OTO Full timeHello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...
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Tech Support Specialist
4 weeks ago
Cairo, Egypt Maxab Full timeJob DescriptionReceives all system issues from different stakeholders.Support business stakeholders (commercial, operations, customer support, and accounting) whenever they face any system issue.Investigates on reasons behind each issue, finds the root cause, and communicates solutions to the stakeholders.Follow up with service providers in case there were...
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Billing Support Tech Lead
3 weeks ago
Cairo, Egypt Vodafone Full time**Role Purpose**: - Technical expert for Billing Support engineers and specialists providing L2 support for Technology & Business stakeholders. - Responsible for the coordination, management, tracking of proactive & reactive operational activities and ensure that the services provided to customers are continuously available and performing to Service Level...
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Tech Support Customer Service
4 weeks ago
Cairo, Egypt Teleperformance Full timeCompany Description Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world's best brands streamline their business operations. Role Description This is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt. The Customer Service Specialist will...
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Technical Support Manager
3 weeks ago
Cairo, Egypt MaxAB Full timeFounded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...
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Tech Support Customer Service
2 weeks ago
Cairo, Cairo, Egypt Teleperformance Full timeCompany DescriptionTeleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world's best brands streamline their business operations.Role DescriptionThis is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt.The Customer Service Specialist will be...
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Campuspress Sales Support Specialist
3 weeks ago
Cairo, Egypt WPMU DEV Full timeWe are looking for some epic talent to join our CampusPressfamily. At CampusPress, we’re experts in bringing innovative web solutions to schools, school districts, colleges, and universities through WordPress and our wide range of plugins and products. Our services in accessibility, security, hosting, and support power millions of education websites,...
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Psychological support specialist
4 weeks ago
Cairo, Egypt Nuclear Power Plants Authority Full timePsychological support specialistSpend an interim period of no less than (4) years in the immediately lower job grade if the applicant is an employee of the agency.The administrative position of the state or the position equivalent to the lower job level if the applicant occupies a position in one of the cadresPrivate.- Proficiency in English and computers.-...
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Technical Support Specialist
2 weeks ago
Cairo, Cairo, Egypt Rewaa Full timeJob Purpose:Rewaa Technology Company is seeking a Technical Support Specialist for a Full-Time position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be...
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IT Support Specialist
4 weeks ago
Cairo, Egypt Egypt Assistance Full timeJob DescriptionApply ITIL based processes (Incident, Event, Problem, Asset, Configuration, Change, SLA management, etc) for operation of projectsPerform scheduled maintenance activities and tasks such as antivirus, operations systems and other software updates, user client maintenance and the others.Make escalation to 2nd level or 3rd level for higher...
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Application Support Engineer
3 months ago
Cairo, Egypt new tech Full timeResponsibilities:Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front-end and back-end functionality of applications.Consulting with the software development team, internal users, and clients to improve application...
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Campuspress Sales Support Specialist
2 weeks ago
Cairo, Cairo, Egypt WPMU DEV Full timeWe are looking for some epic talent to join our CampusPressfamily.At CampusPress, we're experts in bringing innovative web solutions to schools, school districts, colleges, and universities through WordPress and our wide range of plugins and products.Our services in accessibility, security, hosting, and support power millions of education websites, blog...
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Talent Delivery Specialist
3 weeks ago
Cairo, Egypt Manara Full timeTalent Delivery Specialist We run an entirely remote solution to identify the top computer scientists in the region, teach them how to pass interviews, vet them, and help them find amazing jobs (whether remote or on-site). It works: at Google 71% of our referrals in our last batch were hired. We don't stop at job placement. Our vision is to build the top...
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Application Development Tech Lead
1 month ago
Cairo, Egypt Valeo Egypt Full timeResponsibilities:• Spec design, develop, test, deploy, maintain and improve software• Work closely with project managers and business owners to set project priorities, deadlines and deliverables• Collaborate with product owners, tech-leads and software architects on user experience and application development roadmap• Participate with the...
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Talent Delivery Specialist
2 weeks ago
Cairo, Cairo, Egypt Manara Full timeTalent Delivery SpecialistWe run an entirely remote solution to identify the top computer scientists in the region, teach them how to pass interviews, vet them, and help them find amazing jobs (whether remote or on-site)It works:at Google 71% of our referrals in our last batch were hired.We don't stop at job placement.Our vision is to build the top tech...
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Junior Technical Support Analyst
2 months ago
Cairo, Egypt Winged Recruitment Full timeSeeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and...
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Application Development Tech Lead
2 weeks ago
Cairo, Cairo, Egypt Valeo Egypt Full timeResponsibilities: Spec design, develop, test, deploy, maintain and improve software Work closely with project managers and business owners to set project priorities, deadlines and deliverables Collaborate with product owners, tech-leads and software architects on user experience and application development roadmap Participate with the solution architect in...
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Digital Sales and Deal Support Specialist
2 weeks ago
Cairo, Cairo, Egypt SAP Egypt Full timePlan and execute call and e-mail activities to generate leads using the most efficient means together with manager/expert Support and cooperate with Corporate Marketing, Field Marketing, Solution Specialists and Account Executives Align with Sales colleagues for most effective territory planning and execution, covering all routes to market Generate and...
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Digital Sales and Deal Support Specialist
3 months ago
Cairo, Egypt SAP Egypt Full time· Plan and execute call and e-mail activities to generate leads using the most efficient means together with manager/expert · Support and cooperate with Corporate Marketing, Field Marketing, Solution Specialists and Account Executives · Align with Sales colleagues for most effective territory planning and execution, covering all routes...
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Senior Media Buyer
4 weeks ago
Cairo, Egypt Queen Tech Solutions Full timeJob Description Create and Manage media buying campaigns across all social media and Search engines ( Facebook, Instagram , Linkedin, Twitter , Youtube, Tiktok , Google ads )Work with designers, copywriters, and social media specialists on assets used for paid media campaigns.Building strategies for account expansion on spending and performance.Support the...