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Tech Support Specialist

4 months ago

Cairo, Egypt Maxab Full time
Job Description
  • Receives all system issues from different stakeholders.
  • Support business stakeholders (commercial, operations, customer support, and accounting) whenever they face any system issue.
  • Investigates on reasons behind each issue, finds the root cause, and communicates solutions to the stakeholders.
  • Follow up with service providers in case there were any issues with them.
  • Track service providers’ performance.
  • Reports directly to the product team.
Job Requirements
  • Bachelor's degree in Information Systems, Computer Science, or related field.
  • 0-1 year of experience.
  • Excel is a must.
  • Experience in a similar role is a plus.