Technical Support L1 Specialist

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

Summary:As a Technical Support Specialist focused on SQL Server and IIS, you will provide essential support to our internal teams and external customers by ensuring the smooth operation of SQL databases and web services hosted on IIS. Your role is crucial in diagnosing and resolving technical issues, optimizing system performance, and ensuring secure and...

System & SecuritySet a backup plan for all users' data and all systems data regularly.Search for the most updated releases to maintain up-to date software & data file security.Participate in the implementation of new systems when required.Monitor and report system performance for all internal clients.Manage company's surveillance system monitoring...

System & SecuritySet a backup plan for all users' data and all systems data regularly.Search for the most updated releases to maintain up-to date software & data file security.Participate in the implementation of new systems when required.Monitor and report system performance for all internal clients.Manage company's surveillance system monitoring...

Set a backup plan for all users data and all systems data regularly.Search for the most updated releases to maintain up-to date software & data file security.Participate in the implementation of new systems when required.Monitor and report system performance for all internal clients.Responsible for company's surveillance system monitoring and maintenance...

NOK Human Capital is hiring IT Technical Support for one of the most wellknown Ecommerce multinational companies. Contract duration: 6 Months (Temp.) Location: Flexpark logistics compound CairoSuez road SPX5 Cairo Cairo We are seeking a motivated and skilled IT Technical Support professional to join our team on a temporary seasonal basis. In this role you...

Provide technical sales support for key products, programs, events, and technical assets including demos, POCs, and workshops for select client engagements.Interlock with Digital Sales Specialists (DSS) and Partner Technical Specialists (PTS) on territory strategies, opportunities, and demos.Develop and maintain strong digital selling presence, use of...

Location: New Cairo/ Industrial zoneRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues...

Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. ...

follows up with the clients if there is a update with their requestif there is any problem they solve itcollaborate with operations to to explain errors and /or recommend modifications to computer programescollaborate with other employees to reach the problem and solve it Qualificationsrepresentableinterpersonal and communication skillstechnical backgrounda...

● Research and identify solutions to software and hardware issues● Diagnose and troubleshoot technical issues, including account setup and network configuration● Ask customers targeted questions to quickly understand the root of the problem● Track computer system issues through to resolution, within agreed time limits● Talk clients...

Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service..Provide assistance to all members in the use of our computer network,workstations, and equipment.Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient...

NOK Human Capital is seeking a highly skilled and organized Executive Support Specialist to join our team.Job Summary:The successful candidate will provide exceptional administrative support to our CEO, ensuring seamless day-to-day operations and strategic initiatives.Key Responsibilities:Manage the CEO's calendar, scheduling meetings and appointments to...

NOK Human Capital is seeking a highly skilled Executive Support Specialist to join our team.Job Summary:The successful candidate will provide exceptional administrative support to our CEO, ensuring seamless day-to-day operations and strategic initiatives.Key Responsibilities:Manage the CEO's calendar, scheduling meetings and appointments to maximize their...

Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their...

Provide advanced technical support for complex hardware software or network problems.Diagnose issues research solutions and implement fixes.Develop documentation and knowledge base articles.Collaborate with engineering teams to identify and resolve root causes.Escalate issues that require specialized expertise or product development.Train other support staff...

The Junior Infrastructure Engineer will be a key member of the Technical Support team at an IT service provider company. This role involves providing technical support to clients assisting in the maintenance and optimization of IT infrastructure and working closely with senior engineers to resolve complex technical issues. The ideal candidate will have a...

Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...

Identifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a...

Presenting and demonstrating Anahita’ S services to customers.Build scope of work/low level technical scope based on the business requirements.Deliver regional technical implementations and solution design within Alnafitha's services on customer’s sites and remotely. Provide support, troubleshooting, and solutions to complex problems. This...