IT Technical Support specialist

4 weeks ago


Cairo, Egypt Transmar egypt Full time
  • Set a backup plan for all users data and all systems data regularly.
  • Search for the most updated releases to maintain up-to date software & data file security.
  • Participate in the implementation of new systems when required.
  • Monitor and report system performance for all internal clients.
  • Responsible for company's surveillance system monitoring and maintenance on a weekly basis.
  • Manage IT hardware assets and accessories procurement upon request.
  • Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users' needs.

Customer Service:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures upon request.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Follow up with Employees to ensure issue has been resolved.
  • Run a preventive maintenance plan for all computer users.
  • Track and route problems, requests, and document resolutions in FAQs knowledgebase.
  • Educate employees on all company practices related to cyber security through the awareness sessions done quarterly or as agreed with Dept. Head.



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