Customer Service Team Manager

Customer Service Team ManagerBasic Qualifications 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates.Demonstrated ability to build, develop and handle a group of peopleAbility to support Business and provide solutions to customer pain pointsAbility to handle complex and ambiguous scenariosAbility...

Customer Service Team ManagerBasic Qualifications 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates.Demonstrated ability to build, develop and handle a group of peopleAbility to support Business and provide solutions to customer pain pointsAbility to handle complex and ambiguous scenariosAbility...

5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. Demonstrated ability to build, develop and handle a group of people Ability to support Business and provide solutions to customer pain points Ability to handle complex and ambiguous scenarios Ability to organize, prioritize and schedule work...

5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...

Manage and lead a team of customer service representativesSet and maintain high standards for quality customer supportReview and report on team performanceHandle escalated customer inquiries and complaintsCollaborate with other departments to resolve customer issuesDevelop and implement customer service strategies and processesTrain new hires and provide...

Manage and lead a team of customer service representativesSet and maintain high standards for quality customer supportReview and report on team performanceHandle escalated customer inquiries and complaintsCollaborate with other departments to resolve customer issuesDevelop and implement customer service strategies and processesTrain new hires and provide...

Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Maintaining accurate records and documenting all customer service activities and discussions.Managing the approved budget of the customer service department.

Responsibilities:You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.).You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various...

Responsibilities:You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.).You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various...

Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...

Customer Experience & Service Management Manager Leading and driving initiatives related to the company's Customer Experience strategy.Driving Voice of Customers initiatives and providing senior leadership with customer feedback, data, and insightsEnhancing the overall customer experience across all touchpointsCollaborating with cross-functional teams...

Customer Experience & Service Management Manager Leading and driving initiatives related to the company's Customer Experience strategy.Driving Voice of Customers initiatives and providing senior leadership with customer feedback, data, and insightsEnhancing the overall customer experience across all touchpointsCollaborating with cross-functional teams...

Provide Direct Customer Support through various channels.Investigate and resolve customer complaints and queries – particularly those of an escalated nature.Provide feedback to the rest of the Customer Care team to ensure that all issues are resolved quickly.Continuously monitor the metrics of the team, and craft tailored development plans for each...

Provide Direct Customer Support through various channels.Investigate and resolve customer complaints and queries – particularly those of an escalated nature.Provide feedback to the rest of the Customer Care team to ensure that all issues are resolved quickly.Continuously monitor the metrics of the team, and craft tailored development plans for each...

Job DescriptionYour Role Will Be:Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelinesConduct periodic shift briefings for agents to maintain existing performance standards or address any changes in process flows or client needsEnsure agents adhere to schedules and...

Job DescriptionYour Role Will Be:Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelinesConduct periodic shift briefings for agents to maintain existing performance standards or address any changes in process flows or client needsEnsure agents adhere to schedules and...

Job Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...

Job Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...

Handle all GCS cases, follow up and close all requests.Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".Manage and meet customer...

Responsibilities:Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...