See more Collapse

Customer Service Team Leader

1 month ago

Cairo, Egypt Bosta Egypt Cairo, Egypt Full time
  • Provide Direct Customer Support through various channels.
  • Investigate and resolve customer complaints and queries – particularly those of an escalated nature.
  • Provide feedback to the rest of the Customer Care team to ensure that all issues are resolved quickly.
  • Continuously monitor the metrics of the team, and craft tailored development plans for each member.
  • Train new hires, and provide refresher training sessions for existing employees frequently.
  • Oversee day to day performance and workflow, ensuring SLAs and targets are met.
  • Create a healthy environment where team members are engaged and energized.
  • Conduct coaching sessions and 1:1s in an organized manner.
  • Monitor chats/calls/tickets either live and saved and provide feedback.
  • Support process Improvement and contribute to process optimization.
  • Support team members by answering questions and providing knowledge or solutions.
  • Ensure team members knowledge is up to date.
  • Monitor adherence and conformance to shifts and schedules.
  • Cater to any business tasks and stakeholders.

We have other current jobs related to this field that you can find below

  • Customer Service Team Leader

    4 weeks ago

    Cairo, Egypt Xceed Full time

    Job DescriptionYour Role Will Be:Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelinesConduct periodic shift briefings for agents to maintain existing performance standards or address any changes in process flows or client needsEnsure agents adhere to schedules and...

  • Team Leader

    2 weeks ago

    Cairo, Cairo, Egypt Careem Full time

    Responsibilities: some of the general duties and responsibilities that make up the job description of most of them are shown in the example below: - Be in charge of running and managing the call center daily - Set targets for all other call center agents to meet up with - Schedule and organize shift patterns for other team members to ensure that customers...

  • Service Point Advisor Team Leader

    3 weeks ago

    Cairo, Egypt DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market...

  • Service Point Advisor Team Leader

    2 weeks ago

    Cairo, Cairo, Egypt DHL Full time

    YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...

  • Service Point Advisor Team Leader

    2 weeks ago

    Cairo, Cairo, Egypt DHL Full time

    YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...

  • Service Point Advisor Team Leader

    4 weeks ago

    Cairo, Cairo, Egypt DHL Full time

    YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...

  • Team Leader

    3 weeks ago

    Cairo, Egypt IGT Solutions egypt Full time

    Team coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism playersLead team(s) of up to 25 Contact Center representatives including SupervisorsEnsuring that the project assigned to you is functioning as per client expectations, meeting SLAsCoaching a group of agents and...

  • Assistant Team Leader

    2 weeks ago

    Cairo, Cairo, Egypt Trinity College London Full time

    Contract: Permanent, full-timeLocation: Croydon/PortsmouthClosing date: 14 July 2023Our exams, assessments and publications are designed to help learners fulfil their own individual talents and abilities. Today we deliver over 850,000 assessments each year worldwide. Our international network is expanding quickly, and we now provide qualifications in more...

  • Customer Service Team Leader

    2 months ago

    Cairo, Egypt Grand community Full time

    Follow up on the work of the team he is directly responsible for and be present and participate in activities.Link cases facing the team with the case manager.Providing the center management with daily documentation of activities on a daily basis.Submitting periodic reports on the team’s work to the center director.

  • Customer Service Team Lead

    2 weeks ago

    Cairo, Cairo, Egypt SSC Egypt Full time

    Manage and lead a team of customer service representativesSet and maintain high standards for quality customer supportReview and report on team performanceHandle escalated customer inquiries and complaintsCollaborate with other departments to resolve customer issuesDevelop and implement customer service strategies and processesTrain new hires and provide...

  • Customer Service Team Lead

    3 months ago

    Cairo, Egypt SSC Egypt Full time

    Manage and lead a team of customer service representativesSet and maintain high standards for quality customer supportReview and report on team performanceHandle escalated customer inquiries and complaintsCollaborate with other departments to resolve customer issuesDevelop and implement customer service strategies and processesTrain new hires and provide...

  • Sales Team Leader

    4 weeks ago

    Cairo, Egypt Landmark Group Full time

    Job DescriptionThe Team Leader is responsible for driving the sales performance of the assigned department through effective resource management. The job holder will lead the department team to provide an ‘outstanding’ shopping experience for customers through high standards of visual merchandising, customer service and people management.Customer...

  • Sales Team Leader

    2 weeks ago

    Cairo, Cairo, Egypt Pins Full time

    1- Make a daily meeting with sales team members to discuss with them their yesterday visits, what they achieve and what is their today's plan. 2- Responsible about receiving visits feedback from sales team on daily basis and analyses them all to assure the credibility of their visits. 3- Collect data from sales team and send them all to telesales on a daily...

  • Team leader

    2 weeks ago

    Cairo, Cairo, Egypt Valeo Egypt Full time

    Responsibilities:We are leader on our businesses, and recognized as one of the largest global innovative companies.Management & CompetencyManage his team of engineers (yearly reviews, meetings, missions, objectives, timesheets)Define the necessary qualifications and training plan for his team with the support of his management Allocate his team staff in the...

  • Team leader

    2 months ago

    Cairo, Egypt Valeo Egypt Full time

    Responsibilities:We are leader on our businesses, and recognized as one of the largest global innovative companies.Management & CompetencyManage his team of engineers (yearly reviews, meetings, missions, objectives, timesheets)Define the necessary qualifications and training plan for his team with the support of his management Allocate his team staff in the...

  • Team Leader

    2 weeks ago

    Cairo, Cairo, Egypt Flyin Full time

    Create an inspiring team environment with an open communication culture.Set clear team goals.Delegate tasks and set deadlines.Oversee day-to-day operation.Monitor team performance and report on metrics.Motivate team members.Discover training needs and provide coaching.Listen to team members' feedback and resolve any issues or conflicts.Recognize high...

  • HR Shared Services Team Leader Corporate Services

    4 weeks ago

    Cairo, Egypt al futtiam Full time

    HR Shared Services Team Leader | Corporate ServicesRequired Skills To Be Successful Excellent analytical and problem resolution skillsAbility to work under pressure and adapt to changing prioritiesExcellent consultation and interpersonal skills with a high level of tact, diplomacy and confidentialityExcellent client service skillsExtremely detail oriented...

  • Customer Service Team Manager

    4 weeks ago

    Cairo, Egypt amazon egypt Full time

    Customer Service Team ManagerBasic Qualifications 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates.Demonstrated ability to build, develop and handle a group of peopleAbility to support Business and provide solutions to customer pain pointsAbility to handle complex and ambiguous scenariosAbility...

  • Customer Service Team Manager

    2 weeks ago

    Cairo, Cairo, Egypt Talent Pal Full time

    5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. Demonstrated ability to build, develop and handle a group of people Ability to support Business and provide solutions to customer pain points Ability to handle complex and ambiguous scenarios Ability to organize, prioritize and schedule work...

  • Team Leader

    2 months ago

    Cairo, Egypt Mrsool saudi Full time

    Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.Strategizing and monitoring the daily activities of customer service operations.Assisting customer service staff with duties where required.Training staff in areas of customer service and company policies.Monitoring and authenticating...