![myGwork](https://media.trabajo.org/img/noimg.jpg)
Delivery Station Liaison Team Manager
4 weeks ago
The Delivery Station Liaison (DSL) team provides outstanding Customer Service from within the heart of Amazon's Delivery Stations. The team provides support to customers who have experienced a failed delivery and require an urgent reattempt, as well as reducing Customer effort by pre-emptively addressing delivery issues before the customer even knows there was a problem.
The DSL Team is looking for a full time Team Manager to support one of our regional teams. A Team Manager sets the vision and culture of their team by creating individual and team performance expectations/goals, maintaining focus on improving customer satisfaction, and identifying customer impacting issues and working with stakeholders to implement solutions.
Key job responsibilities
- Remotely lead a team of 17-25 DSL agents
- Analyse performance and metrics.
- Join Weekly Business Review calls with Group and Operations Managers to report on performance and share action plans where required.
- Coach agents to continuously improve performance
- Audit customer contacts and take part in calibration sessions to ensure we maintain a high bar for customer interactions
- Engage with stakeholders from Amazon Logistics through reporting and regular calls.
- Represent the Voice of Customer in the Delivery Stations and solve problems preventing redelivery to customers
- Join regular process improvement (“Gemba”) calls with DSL agents and peers
- Travel to Delivery Stations to visit teams and build relationships as and when needed.
-
Delivery Station Liaison Team Manager
2 weeks ago
Cairo, Cairo, Egypt myGwork Full timeThe Delivery Station Liaison (DSL) team provides outstanding Customer Service from within the heart of Amazon's Delivery Stations. The team provides support to customers who have experienced a failed delivery and require an urgent reattempt, as well as reducing Customer effort by pre-emptively addressing delivery issues before the customer even knows there...
-
Delivery Station Liaison
3 weeks ago
Cairo, Egypt Souq.com for E-Commerce LLC Full timeBasic qualifications 1 to 2 years of experience in Customer Service Experience with Microsoft Office, Outlook, Word and Excel Self-discipline, quick learning, diligence and proactivity Job summary The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on investigation of where a package is and how Amazon can...
-
Egypt Delivery Station Liaison Team Manager
4 weeks ago
Cairo, Egypt Amazon Full timeSuncoast Drivers is seeking multiple CDL A or B Local drivers to join our team. If you are looking for consistant work, a consistant schedule and a company that takes care of you, this is the job for you.What youll doShifts are Mon-Fri (Early Morning Dispatch, 10-12 hour shifts)Deliver cases of Wine/Liquor to local restaurants and other retail locations...
-
Delivery Station Customer Service Associate
2 weeks ago
Cairo, Egypt Souq.com for E-Commerce LLC - G32 Full timeHigh School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...
-
Delivery Station Liaison EN
4 weeks ago
Cairo, Egypt Souq.com for E-Commerce LLC egypt Full timeReviewing company norms, processes, and goals to maintain your knowledge thereof.Detecting opportunities for meaningful collaboration within and across industries.Securing collaborators' buy-ins and discussing parameters to be observed.Relaying our company's interests and working to further these through collaborative efforts.Elucidating, discussing,...
-
Government Liaison Associate
4 weeks ago
Cairo, Cairo, Egypt United Nations High Commissioner for Refugees Full timeJob DescriptionDescription –>All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant...
-
Government Liaison Associate
4 weeks ago
Cairo, Cairo, Egypt United Nations High Commissioner for Refugees Full timeJob DescriptionDescription –>All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant...
-
Channel Team Lead, Business Coach
3 months ago
Cairo, Egypt Souq.com for E-Commerce LLC Full timeExperience managing teams - Experience with planning, performance metrics, and process improvement At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in...
-
Channel Team Lead, Business Coach
2 months ago
Cairo, Egypt Souq.com for E-Commerce LLC Full timeExperience managing teams - Experience with planning, performance metrics, and process improvement Job summary At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable...
-
Service Delivery Manager
2 weeks ago
Cairo, Cairo, Egypt SSC Egypt Full timeThe Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achievedDefine service level agreements (SLA) related to contracted services and have an excellent understanding of the contractResponsible for the cost and quality of solutions delivered by the...
-
Service Delivery Manager
4 weeks ago
Cairo, Egypt SSC Egypt Full timeThe Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achievedDefine service level agreements (SLA) related to contracted services and have an excellent understanding of the contractResponsible for the cost and quality of solutions delivered by...
-
Channel Team Lead, Business Coach
2 weeks ago
Cairo, Cairo, Egypt Souq for E-Commerce LLC Full timeExperience managing teams Experience with planning, performance metrics, and process improvementAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the...
-
Delivery Team Leader Last Mile Team Leader
4 weeks ago
Cairo, Egypt Capiter Full timeJob Description Accountable for orders Fulfillment.Responsible for Assigning the delivery agents on the orders run sheet.Responsible for Handling the delivery agents through the delivery process.Monitoring the delivery agents performance.Checking on ground the performance in the delivery areas.Responsible for daily reporting to his supervisorJob...
-
Service Delivery Manager
4 weeks ago
Cairo, Egypt Oracle Egypt Full timeResponsibilty:Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without...
-
Service Delivery Manager
4 weeks ago
Cairo, Egypt SSC Egypt Full timeUnderstanding business cycles of outsourcing and managed servicesManage demand from users on IT services , physical security and supervise the deliveryAssist in building and updating Service Catalogue to streamline the servicesEnsure the service operation is running smoothly and all incident are and recorded in a service ticketing systemCommunicate to...
-
Service Delivery Manager
4 weeks ago
Cairo, Cairo, Egypt Philips Full timeJob TitleService Delivery ManagerJob DescriptionAs a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and...
-
HR Generalist
3 months ago
Cairo, Egypt RATP Dev Mobility Cairo, Egypt Full timeResponsible for the day-to-day operations of the human resource presence within the LRT teams, as well as the administration of the human resources policies, procedures. The main go to person when it comes to any requirements from the HR department, works closely with the BP in creating an effective reporting system, strategies as well as budgeting.Profil De...
-
Service Delivery Manager
4 weeks ago
Cairo, Egypt Philips Full timeJob TitleService Delivery ManagerJob DescriptionAs a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Â Be responsible for customer satisfaction...
-
Services Delivery Manager
2 weeks ago
Cairo, Cairo, Egypt KnowledgeNet Full timeOverseeing the day-to-day service operations within the region, ensuring processes run smoothly and efficiently.Maintaining team skills matrix and improving cross-product skills for high performing team members Reviewing and approving SOW, contracts, cost sheets, and project budgetsOwning and overseeing all program and service delivery aspectsMonitoring and...
-
Services Delivery Manager
3 months ago
Cairo, Egypt KnowledgeNet Full timeOverseeing the day-to-day service operations within the region, ensuring processes run smoothly and efficiently.Maintaining team skills matrix and improving cross-product skills for high performing team members Reviewing and approving SOW, contracts, cost sheets, and project budgetsOwning and overseeing all program and service delivery aspectsMonitoring and...