HR Shared Services Rep
4 weeks ago
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job DescriptionWhat you get to do in this role:
- Deliver excellent customer service in response to Global HR queries from employees and managers, via the employee portal and live agent
- Provide support to employees across all stages of the employee lifecycle
- Egypt Administrative support (Benefits, Onboarding and Offboarding tasks (Form 1, Form 6, Clearance Form, Experience letter))
- SME for Egypt related tasks (Onboarding, Offboarding, Labor Office Reporting/Tasks, Employment verifications and Offboarding letters)
- Support on ad-hoc HR forms and requests requiring Arabic language
- Managing physical personnel files
- Wet ink signing employment letters/addendums prepared by Global People Care
- Ensure requests are resolved in an appropriate and timely manner within CARE service level agreements
- Support Onboarding vendors when required
- Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base
- Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues
- Develop and maintain strong relationships with People Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition. Ensure early identification of service issues and requirements
- Use sound judgment and intuition to identify and escalate potentially litigious or problematic issues
- Create and document new processes in SOP's to be followed by the team
- Participate in Trainings and User Acceptance Testing for new programs as needed
To be successful in this role you have:
- Customer service mindset, with excellent verbal and written communication skills
- Bachelor's degree or equivalent experience
- Ability to work in a high growth, fast paced environment
- Accuracy and attention to detail
- Ability to maintain confidentiality
- High execution skills with ability to prioritize and multi-task
Preferred Skills
- Experience using HR systems (Workday is a plus)
- 3+ years in Human Resources or a centralized customer service environment
- HR Qualification a plus
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
-
HR Shared Services Rep
2 weeks ago
Cairo, Cairo, Egypt ServiceNow egypt Full timeDeliver excellent customer service in response to Global HR queries from employees and managers, via the employee portal and live agentProvide support to employees across all stages of the employee lifecycleEgypt Administrative support (Benefits, Onboarding and Offboarding tasks (Form 1, Form 6, Clearance Form, Experience letter))SME for Egypt related tasks...
-
HR & Admin Coordinator
2 weeks ago
Cairo, Cairo, Egypt Grand Community Co Full timeOptimize employees services to provide quick and immediate response to employees requests regards personnel services in Dubai Collaborate with the government relations officer to process employees' governmental related needs promptly and without errors Maintain uptodate employee information/ files Provide excellent Administration services across Grand...
-
Digital Services
2 weeks ago
Cairo, Cairo, Egypt Orange Business Services Egypt Full timeResponsibilities: Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales , IT & Marketing teams to achieve higher revenues and better customer experience. Conduct business Analysis & solution architecture to ensure logical connection and arrangements between...
-
HR Operations Lead
2 weeks ago
Cairo, Cairo, Egypt Al Ahly Momkn For E-Payment Full timeA subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.We believe in empowering our...
-
HR Assistant
2 months ago
Cairo, Cairo, Egypt WHO - World Health Organization Full timeThe incumbent plans and delivers services on emergency human resources planning, with particular attention to staff and non-staff recruitment and rapid deployment to meet the needs in emergency response situations, and keeping emergency rosters at field level, in line with WHO rules and regulations. The Human Resources (HR)Officer works with technical and...
-
HR Manager
2 weeks ago
Cairo, Cairo, Egypt SSC Egypt Full timeCollaborate closely with the Director to recognize current and future Human Resources needs and offer guidance on HR processes and employee relationsAid in the formulation of the department's employees' prerequisites and strategic planningConsolidate the workforce needs of the business unit into a comprehensive HR plan and execute recruitment activities in...
-
HR Specialist
2 weeks ago
Cairo, Cairo, Egypt CrossWorkers Full timeTitle: HR SpecialistIndustry: IT SoftwareReporting Line: HR Business Partner / Head of People & CulturePosition Type: Full TimeLevel: Mid-levelLocation: Cairo Office, New CairoAbout the job:We are seeking an experienced HR Specialist to join our team who will be responsible for a variety of HR functions, ensuring the smooth operation of HR processes and...
-
HR Assistant
2 weeks ago
Cairo, Cairo, Egypt myGwork Full timeThe HR Assistant is a hands-on role that provides HR support to our customer service centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. Tasks vary in volume and complexity and include internal auditing, as well as internal and external...
-
HR Executive
1 month ago
Cairo, Cairo, Egypt Al Futtaim Private Company LLC Full timeJob Requisition ID: 160400Founded in the 1930s as a trading business, Al-Futtaim Group stands out today as one of the most diverse and forward-thinking privately held regional companies based in Dubai, United Arab Emirates. With divisions in automotive, financial services, real estate, retail, and healthcare, employing over 35,000 individuals across more...
-
HR Executive
4 weeks ago
Cairo, Cairo, Egypt Al Futtaim Private Company LLC Full timeJob Requisition ID: 160400Founded in the 1930s as a trading business, Al-Futtaim Group stands out today as one of the most diverse and forward-thinking privately held regional companies based in Dubai, United Arab Emirates. With divisions in automotive, financial services, real estate, retail, and healthcare, employing over 35,000 individuals across more...
-
HR Executive
2 weeks ago
Cairo, Cairo, Egypt Al Futtaim Private Company LLC Full timeJob Requisition ID: 160400Founded in the 1930s as a trading business, Al-Futtaim Group stands out today as one of the most diverse and forward-thinking privately held regional companies based in Dubai, United Arab Emirates. With divisions in automotive, financial services, real estate, retail, and healthcare, employing over 35,000 individuals across more...
-
HR Officer
2 weeks ago
Cairo, Cairo, Egypt World Health Organization Full timeJob DescriptionDescription –>To ensure that an effective WHO country presence is established to implement WHO country cooperation strategies that are aligned with Member State's health and development agendas and harmonized with the United Nations country teams.Description Of Duties:Support the delivery of HR services in accordance with WHO rules and...
-
HR Officer
1 month ago
Cairo, Cairo, Egypt World Health Organization Full timeJob DescriptionDescription –>To ensure that an effective WHO country presence is established to implement WHO country cooperation strategies that are aligned with Member State's health and development agendas and harmonized with the United Nations country teams.Description Of Duties:Support the delivery of HR services in accordance with WHO rules and...
-
HR Operations Senior Specialist
2 weeks ago
Cairo, Cairo, Egypt Al Ahly Momkn For E-Payment Full timeA subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.We believe in empowering our...
-
Director HR
1 month ago
Cairo, Cairo, Egypt DHL Full timeYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...
-
Director HR
2 weeks ago
Cairo, Cairo, Egypt DHL Full timeYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...
-
Director HR
4 weeks ago
Cairo, Cairo, Egypt DHL Full timeYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...
-
Cairo, Cairo, Egypt Al-Futtaim Group Full timeEstablished in the 1930s, Al-Futtaim Group is a leading and diverse business based in Dubai, UAE. With five main divisions in automotive, financial services, real estate, retail, and healthcare, we have a strong presence in over 20 countries in the Middle East, Asia, and Africa. Partnering with over 200 global brands, our focus on entrepreneurship and...
-
Cairo, Cairo, Egypt Al-Futtaim Group Full timeEstablished in the 1930s, Al-Futtaim Group is a leading and diverse business based in Dubai, UAE. With five main divisions in automotive, financial services, real estate, retail, and healthcare, we have a strong presence in over 20 countries in the Middle East, Asia, and Africa. Partnering with over 200 global brands, our focus on entrepreneurship and...
-
Cairo, Cairo, Egypt Al Futtaim Private Company LLC Full timeJob Requisition ID: 159231 Al-Futtaim Group, established in the 1930s as a trading business, has grown into a diversified and forward-thinking regional enterprise based in Dubai, United Arab Emirates. With five key divisions - automotive, financial services, real estate, retail, and healthcare - and a workforce of over 35,000 employees spread across 20+...
