HR Shared Services Rep

2 weeks ago


Cairo, Cairo, Egypt ServiceNow egypt Full time
  • Deliver excellent customer service in response to Global HR queries from employees and managers, via the employee portal and live agent
  • Provide support to employees across all stages of the employee lifecycle
  • Egypt Administrative support (Benefits, Onboarding and Offboarding tasks (Form 1, Form 6, Clearance Form, Experience letter))
  • SME for Egypt related tasks (Onboarding, Offboarding, Labor Office Reporting/Tasks, Employment verifications and Offboarding letters)
  • Support on ad-hoc HR forms and requests requiring Arabic language​
  • Managing physical personnel files
  • Wet ink signing employment letters/addendums prepared by Global People Care
  • Ensure requests are resolved in an appropriate and timely manner within CARE service level agreements
  • Support Onboarding vendors when required.


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